Phillips Moving & Storage

Moving & Storage
2525 Steeles Ave. West Toronto ON M3J 2P1
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81%

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Reviews by rating (past 12 months)

Reviews for Phillips Moving & Storage

Average customer rating:
8.6 10 (74 reviews)

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Steven in Forest Hill
Steven in Forest Hill
1 review Toronto, ON
10/10

Household Moving

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

The men you sent were professional, courteous, and fast. I would indeed recommend this company to a friend - it exceeded our expectations. Thanks again, all at Phillips Moving and Storage.

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Company Response

It's our pleasure to be of service! Thanks!

David in North York
David in North York
1 review North York, ON
10/10

Household Move from Caledon to Toronto

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

The guys were fantastic – polite, fast, move was perfectly managed.
Really a great experience and I would recommend you guys to any one I knew who was moving. Thank you Phillips

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Company Response

You're welcome, David. Give us a call anytime!

John in Fashion District
John in Fashion District
1 review Toronto, ON
10/10

Household Move

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Donald and Harold were great. We would give them a ‘10’ on a 10-point scale for the quality of their work. They were punctual, they were careful, they were helpful, and they worked hard.

We would have no hesitation whatsoever in recommending Phillips to any of our family and friends.

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Ken in Etobicoke
Ken in Etobicoke
1 review Etobicoke, ON
10/10

Household Moving

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Our move went very smoothly. The guys worked really hard and our move only took 6 hours to complete. We really appreciated that they handled all of our items with care…we only had one small item damaged and it was probably because of the way we had it packed in the box.

We also appreciated the advice from Glenda to go with a 4 man crew…it made the move go a lot quicker.

We would definitely recommend Phillips to our friends and family.
Please thank the guys for their hard work…they did a great job.

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Company Response

Wonderful! Some people believe it will be cheaper if there are fewer men - but the fact is, the move will be completed sooner, long before anyone gets tired. Final result is the move costs less, and you're ready to settle in earlier for the night!
Thanks for your faith in us - we're in this to make it work most efficiently for you!

Suzanna in Yonge and Bloor
Suzanna in Yonge and Bloor
1 review Toronto, ON
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I was very happy with the work Donald and co. did. They were very efficient and friendly. I had to be in my new building by 10 am to be out of the way for a conference that was taking place in the building at 11 am. Even with the awful snow storm that caught us by suprise that morning, they were able to get everything in smoothly. Thanks so much and I'll definitely contact you for my next move and refer you to others!

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Company Response

It's great to hear that you enjoyed the move - and thanks very much for your time to respond, Suzanna.

Tom in North york
Tom in North york
1 review North York, ON
10/10

Move

I just wanted to thank you for an incredibly smooth move (no pun intended) on Saturday.

Your guys were punctual, fast, polite, and friendly. Our office had two particularly difficult pieces of furniture to move, and the guys did an incredibly professional job of getting them out and then in.

All our furniture and equipment has moved without damage. All our computers and printer powered on with no problems, whatsoever.

Would be happy to provide a reference in the future.

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Company Response

Thank you for your kind words, Tom. Every move is important to us, and we appreciate the positive feedback. Our teams are happy to hear it and so are we (in the office) at Phillips. Our business is built on Referrals and Repeat business.

flikandco
flikandco
2 reviews Toronto, ON
0/10

move

We booked our moved on April 5, 2010 we were quote by thiis company for 6.5 hours(also got quotes from 4 others companies all states 6.5 hours) We choose Phillips because their affiliation with a big US company. The sale rep Daniel confirm that our floor on booth location will be protected, and that our pieces of Arts will be packed by staff at their arrival with on loan boxes. I was very prepered all my boxes where at the same spot and nothing was left exceept clothing that I was told by Daniel to pack upon arrival of staff with on loan boxes.

About May 5 I received a email from Daniel who states that after thinking he gave us a too low quote and the must be now 8.5 hours. I advised daniel that I will not accepted and I do not understand why that change after we agreed to the contract and give deposit. At that point Daniel became cold and not very reponsive to my questions. The day of the moved everything was ready for 11am, the first thing that Nathan one of the movers said he ;YOU HAVE TOO MUCH STUFF!: I advised that everything was located in one big open space that swhy. Nothing was put on the wood floor to protected them, I was asked to sign some waiver in regard to antique pieces that I agreed was already in some not solid states. I tried to be nice to the guys and accomodating as much as I could. I was packing clothes upstair when my husband Stephan cam home and saw a piece of Art of close to $6000 on the sidewalk by hold by a tree with no protection and also a painting stuck between stuf in the truck also without any protection...Stephan got mad and ask me to talk to the movers. To make a long story short, the guys were frustrated and tired they did not protected the floor of the new house, damage walls etc...I understand that furnitures can be tricky and spaces small but that not why we hired professional.... We decided to contact Danile after the move claiming that was not his department and pass on to Brenda who send a claim form. Yesterday after requesting a update I receive a very clod and rude email from the President DonStaddon claiming the following:Mario Howard

I have reviewed your move and claim with the crew members who preformed your relocation.

They indicate that you were not prepared/ properly packed - that pictures were under stacked boxes - that your assistant brought out pictures and artwork and stacked them on the lawn ignoring my crews warning not to do so.

The crew states that they took all possible efforts to protect the artwork.

I cannot accept responsibility for the pieces claimed.

Don Staddon

First of all the guy in question was not an assistant. I was not addressed of any problem by any Mr Staddon staff. They even give money to the guy they found in one of the cabinet and of course he left. The guy in question was there only for me to help and was not instructed by me to work with them. As an consumer I will not accept that kind os rediculous excuse from Mr Staddon. We paid over $2500 for that move plus $300 in boxes. We paid $200 in insurances was where advised ny Sales and I can provided the email that Phillips where very professional and careful. I contacted a good friend of us at CBC who just finish a news inquiry about movers and advised of our issue. She confirmed that it is commun practise from those company to put the blame on consumers. I will suggest Mr Staddon to be a little more polite and professional in is communication with others, he probably don t give a damn anymore because we paid him but believe me I will not let people and company like that walking over me. I advised by email Mr Staddom yesterday and we give him 2 bussines day to evaluate his response gain as we are prepere to go to Small claim and also public with is more that professional practice.

Account Number: P2228 work order

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Jonathan in Toronto
Jonathan in Toronto
10 reviews York, ON
10/10

Moving into our new house in Toronto

We were moving from a townhouse in one part of Toronto to a new home in another. We'd had pretty good luck with two-men-and-a-truck type operations in the past, but this was a big enough move that we decided to pay a little more and get a big moving company with full-time employees to do it. Laura came and checked out the old place and gave us a quote. We worked hard packing and were very prepared for the move; when the day came, the team of Rory, Alex, and Eric arrived on time, worked hard and professionally, and moved us so quickly that we ended up paying well under the quoted price. Everything arrived in terrific shape, and in the end we didn't pay much more than going with cheaper outfits. Highly recommended.

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Vito - Richmond Hill, ON
Vito - Richmond Hill, ON
1 review Richmond Hill, ON

First Review

9/10

Moving services

When I called to book, they arranged to come and have a look at what we were moving instead of just guessing like everyone else. Their estimate was high but I was only charged for what I needed.

They showed up on time, were well staffed and equipped, professional and fast and courteous. After all the horror stories I've heard I would happily recommend them and use them again.

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Company Response

Thank you Vito. Our guys are proud of the work they do, and we are proud to offer exceptional value and peace of mind to our clients.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Phillips Moving & Storage

Phillips Moving & Storage, the Toronto agent for North American Moving Services, is celebrating 90 years of service. Whether you are moving across town, across Canada, across the border or across the world. . . We'll Get You There!
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