Global Appliance Inc

A warning to anyone looking for someone to repair any major appliances in thier home - DO NOT USE this company.

Last week we had a repair man from the company come and and "fix" our leaking washing machine. My husband watched him as he removed the front of the washer and found that the hose had come loose on the interior of the machine. He proceeded to put the hose back in and replace the cover of the washer. He was genorous enough to tell my husand he was only going to charge him $80.00 for the repair since nothing major had been done. He paid him and he left.

My husband went down and put a load into the machine. When he came down to get it when it was done, he found a bit of leakage that indicated the hose had come loose again. Since he had watched the repair man he knew now how to fix it this time. He got his tools out and removed the front of the washer. He did not have to hunt around for the hose as the repair man had left his flashlight on inside the washer pointing directly at the spot where the hose connects. He fixed it, removed the flashlight and proceeded with another load.

Well this was being done, the "repair man" called looking for his flashlight. He said he would be back in about 20 minutes to get it. My husband went down to get out the 2nd load and to his shock and horror the hose had come completely loose and our ENTIRE basement was filled with ankle deep water!!!!!! This is no exaggeration - it had filled every corner of the basement because teh washer never got full and shut off!!!! The man retuned a this point and I sent him around back to deal with my husband who was now vacumming out all of the water.

He went around back and looked shocked at what he saw. He told my husband the hose would need to be replaced altogether, shrugged his shoulders and left. He called 6 times the next day (during office hours) and never left a contact number to reach him back.

I finaly spoke with him tody and recieved a very chilly reception. He was angry with me that he had to call me 6 times and that his contact number was down on my machine. I told him I was not paying anything addtional for the repair because of the flooding and hours my husband spent cleaning it up. And I reminded him he was lucky our basement was not finished or else we would be taking action against him and the company for any damages to drywall and flooring. He refused to listen to me, told me I had to pay for the part and when I refused he hung up on me.

So all I have to show for my $80 is a flashlight, a flooded basement and a washing machine that is still broken.............