From day one our project was a mess.
We put a deposit and were told we could cancel and get back the deposit within 30 days. My wife went into cancel before 30 days were up and the woman working in the showroom called the owner, Jerry to let him know we'd like to do so. Jerry told his employee to inform my wife that we had to meet with him in person to cancel. They scheduled this meeting conveniently after the 30 day window had passed. The meeting was confirmed the morning of and when we arrived, Jerry was not there and we were informed that he wasn't going to make it to the meeting and that we could speak with him over the phone...we were furious as if this was the case we could have canceled when my wife originally went in. Jerry ended up coming in after we had an altercation over the phone and said he would refund $3000 of our $7200 deposit. Keeping over $4000 for doing absolutely nothing, no materials had been ordered or installed at this point.
We ended up coming to a deal and decided we would go through with the job. This was in December 2017.
Not until my wife called them a few times did they actually come start the job...in March 2018. They told us this kitchen update would take 2 days. 2 weeks later the job was still not complete and as I write this in July 2018, it's still not done.
Upon arrival on day one, missing valance piece for severy, end cap for chefs desk and side of island. Missing all electrical components, glass shelves incorrect size. Jerry wanted rest of payment at this point even though so many items were missing or incorrect.
We ended up having to source our own electrician and tile guy as many times we were told someone from Jerry's crew would come, no one would shown up, wasting our time waiting around for them multiple days.
We paid the remainder of the job after being threatened by Jerry, the owner that he'd put a lien on our house if payment wasn't made even though the job wasn't complete. This was at the beginning of May with the promise that they would finish the job and have the missing pieces ordered. Jim, Jerry's main guy, said everything would be in by May 18th to 22nd.
As of July 2018, the kitchen is still not finished and I don't think Cartier Kitchens Ajax has any intention of finishing. Also kickpanels are falling down and various trim pieces are loose as they weren't secured properly when installed.
I would never recommend anyone do business with Jerry or Cartier Kitchens Ajax as their customer service and workmanship are well below average. Please save yourself the aggravation of ever dealing with them.