I just used this company and it was the worst experience ever. Caused significant damages to multiple items, wrecked the textured ceiling in my new home, and never responded to my concerns after the move. So many great movers out there folks, choose one that won't make you regret it. They also make you sign a waiver that releases them from any damage caused, so if you've just spent $300 on booking an elevator for a 2hr window and then these guys show up with documents for you to sign... you've just been backed into a corner. Awful experience and now the legal actions will have to start. Just great.
**Update**
So Furniture Relocators has responded. Yes my statue was repaired by the previous movers, however they also reimbursed me $750 for destroying it. Furniture Relocators broke the statue in an entirely new place, however wants to jump all over this illogical idea that it was previously damaged. They're not even mentioning the damage to my Restoration Hardware sofa, the door frame of my place, the ceiling, or how my mattress received a nice coat of dirt.
They make themselves sound like they are open to a phone call, but they're definitely not open to emails as they kept demanding I call them... I fail to see what a formal email that stands up in court would change over a phone call? I'm a Physician and I wouldn't write this unless I truly wanted others to recognize that this owner is completely unprofessional and your taking a gamble that things go well. If they don't, you're NOT protected! You will get the short straw, your items will be damaged, you will not be compensated.
Dr. M.
*June 12 Update**
Contacted BBB to make a formal complaint, this company uses BBB logo on their materials however is NOT registered with the BBB. BEWARE, the deception starts early.
- Approximate cost of services:
- $550.00
- Company Response
Hello Cheney, we are sorry that your experience with our company was not what you had expected and in turn has made you write all of these bad reviews on us all over the internet. We were only going by company protocol after we had found out that your statue had indeed been previously broken by the last moving company you chose and that you had also super glued the head back on. As you can imagine after finding that out we would have to perform a proper investigation into the matter and we apologize that it was not done in a quick enough manner that suited your needs. We have offered several times for you to call into the office so that we could try and solve the issue without having to go back and forth via email. Please keep in mind that we are a small company and this all happened during our mid to end month rush and that we definitely did not forget about the situation and have responded to all your emails the same day. We still extend the courtesy to give us call and maybe hopefully we can try and resolve the issue.