The main thing I will say about AWW is that they are EXTREMELY poor after sale communicators. We went with AWW as one if the best rated windows in Canada, and although they have just been installed, that quality seems to be holding true. I see other reviewers have had post install issues, so we'll have to wait and see.
As suggested, the sales end was excellent and we felt very comfortable with the choice we made. I will also be quick to say that the installer (subcontracted) also did a great job and we had absolutely no complaints there. Indeed, if only those 2 aspects were being reviewed, i'd have given a 4 or 5 score. As it is, they are the reason I still gave a 2 instead of 1.
Where AWW totally fails and truly deserves a score of 1 (0 if it were an option) is in project coordination. When we ordered the windows, we were warned there would be a good delay in construction as like so many other areas, there was high demand but slow productivity due to post covid issues. We were OK with that as we were assured with our mid April order, the install would be late July, early August.
So we waited, and waited, and waited. Finally having heard nothing by Aug, we reached out to AWW for an update. This resulted in a booking of install for mid August. When the day arrived, we were advised by the installer the 2 doors we ordered were on back order and no idea when they would be ready. Then during install, it was discovered that one of the basement windows was not built to proper measurements, so with the old one torn out, a piece of plywood had to be put in the opening till a new window could be made. Then we noted a hole in the screen of one of the kitchen windows. The installer said that would be replaced but would that would have to be coordinated through AWW.
So now we expected to hear back from AWW on how each of these 3 issues would be addressed. A week later, nothing heard so we made an inquiry. From this we were told both the replacement window and door would be ready in about 2 weeks, but nothing about the screen. So we ask again about its status. We were asked to confirm which window the screen was on, which we did. Then nothing more heard. Two more emails asking for updates go unanswered.
Two weeks later we come home from a shopping trip to discover our doors had been delivered and were just left at the side of the garage. I contacted AWW very unhappy that $3000 doors were left sitting outside where they could easily be taken. Answer was they tried to call but couldn't reach us on either our home phone or cell so couldn't even leave a message (both were in perfect working order).
Now frustrated to the nth degree, I sent an email to the sales rep outlining all the issues above. I asked that, as reconciliation, could the storm doors we bought be installed at no cost. Only answer was AWW could not be held responsible for the delay in delivery of doors as that is 3rd party company accountability. So my recommendation is, if you want doors, skip AWW and go direct to a manufacturer.
To make a long story shorter, after doors and windows finally in, we sent 2 more emails about the screen, both unanswered. We also sent 2 emails to their finance as we wanted to finalize payment so we could have a receipt needed to take advantage of the government green energy grant worth $5000. Again, no answers.
Finally we went to the office. We paid and were promised a new screen would be delivered...not holding my breath for that. So as you may gather, based on our experience, we definitely would not recommend AWW. Although product and installer are great, this seems to be a company that does not communicate and could care less about its customers. I pray we have no future issues as based on our experience, I'm not optimistic this company will honor its "best in industry" warranty.