Rich and team were completely transparent and honest throughout the whole transaction. When you add friendliness and a price that didn't scare me, what a great mix! The price quoted was the price we paid. To replace the module and transformer, Rich needed to come out in person on the second visit. No extra charge. No BS. Explained everything. And a real nice guy. We are new to KW so it's a real comfort to now have "a guy" in the HVAC business. Thanks All Weather Air Systems Waterloo!