Air Care kept telling me they were coming to repair my heat pump but they never showed up. I've never dealt with a worse company. I spent three months waiting and made at least ten appointments. I really don't understand why they did this to me. Finally they admitted they didn't even order the parts. A very frustrating experience. I did however come across a great company with great Techs (www.bgservices.ca). These guys restored my faith and repaired my system within minutes. Hope this helps someone make the right decision.