The owner is a nice fellow, however he works so fast (because time is money) that I found he missed large areas that were completely untouched and the carpet felt somewhat "crunchy" after it dried, which it should not if the soap has been correctly removed. He was working on a hallway which was fairly dark, and I said "Oh, here, let me turn on the lights so you can see the carpet." and he said that he didn't need the light to see what he was doing. What?? He simply works too fast to do the job well. I don't recommend him.
- Approximate cost of services:
- $300.00
- Company Response
Thank-you for the review. We have made many changes since your work and review back in 2014, including the ownership, staff, policies and procedures. We have branched out into Furnace & Duct cleaning, Odor Elimination, Tile and Grout cleaning, Upholstery and of course we still specialize in Carpet cleaning. We have won several major awards for our customer service. We would love the opportunity to work for you again and show why we are rated as one of the top service companies in Alberta in our industry. Sincerely - Big Ben Cleaning