Carpet Superstores

Carpet & Rug Retailers
12435 149 Street NW Edmonton AB T5L3C4
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HomeStars  >  Carpet & Rug Retailers in St. Albert  >  Carpet Superstores  >  Horrible Customer Service...NEVER again!!
cdl in Calgary
cdl in Calgary
7 reviews Calgary, AB

Horrible Customer Service...NEVER again!!

Previously, our condo board hired CSS to replace the carpets in our halls/stairways/landings. The workmanship was shoddy with bad seams and cuts. We contacted the store to fix the issues and they claimed to have sent someone to fix them however upon reinspection, none of these problems had been fixed. So after a lot of hassle getting someone to come out, Cam, who | believe is an owner or manager, met me there so I could personally point out to him the issues. I have NEVER been in the presence of such an arrogant, condescending person in all of my life. He was clearly defensive and the rude, snarky comments and attitude just dropped my jaw. Even when I asked him if that's the way he speaks to customers, he didnt back down one bit but continued to act like a first class A-hole, but I would not give him the satisfaction that he almost had me in tears . He clearly did not like to be challenged or the fact that someone pointed out the bad workmanship his store provided. Once someone came back to fix the issues he even emailed our property manager, he asking, " is it done to HER liking?" WOW, the point is not whether its done to ANYONE elses liking, its whether its done PROPERLY... PERIOD. I usually give companies second chances especially if the price is right, since we own several properties. However this is one company I will NEVER use again or recommend based on the fact that they do poor work after being paid thousands of dollars, then do NOT rectify the issues when they say they did, and finally to have to deal with such awful managers/owners.

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