Reliance Superior Heating & Air Conditioning

The technician was fast and courteous and fixed both of the problems in my house. The service arrived in a timely matter. I would recommend this company to others. Thanks.

Six years ago I purchased a new furnace, hot water tank and air conditioner from “Reliance Superior.” I did so for two reasons. One, the in house consult from Reliance was professional and non-rushed. Second the price total was the best of three quotes that I had received.

After a couple of service calls over the past six years for general maintenance, I had just recently had to call for a service on a leaking drain plug collector box on my furnace. I thought that that was too early (six years) to be leaking so I contacted Reliance to see if there was an issue with that unit on my furnace. There was and I explained that I had spent good money with Reliance and that I was not the happiest camper about a relatively new furnace having an issue this early.

Service Operations Manager Jaroslaw Klimek called promptly to say that they were aware of the issue and would have a service tech out in a few days at not charge to me for the repair.

Rob their service rep came in promptly this morning to do the work. What a breath of fresh air he was. What was impressive was that his professional demeanor was excellent and he made a point of asking me what questions I had so he could answer them. I had a few. No actually ten questions. Everything from fan speed, to coolant temps, to recommended service cycles. He answered all with patience and without rushing. His professionalism showed throughout the service call. He performed the service in a reasonable time and made sure everything was clean before he left. Well done Rob!

My son will soon have a new house built and they will be in need of a new air conditioner. Reliance Superior will be my first recommendation I give him.

Thanks Reliance (Jaroslaw) for the excellent follow-up and service (Rob)!

Garry N.

The installers were great . Product and cost can't beat it anywhere. I recommend them to everyone that is in need of furnace a/c or hot water tank.
Keep up the great customer service !

new furnace and hot water tank. reliance was cheaper of two quotes. installation techs were very efficient and did a great job. hydro inspector commented on how well the installation was done. we are very satisfied and will only use reliance superior in the future.

First time using Reliance Superior, and the service technician was knowledgeable, quick, efficient...and pointed out a few things to look into. Contact centre was a little slow though and price was a little higher - but overall, I would strongly recommend them.

On my return of holiday was the horrible discovery of my water heater not working and leaking as well. When I dialed the helpline I was told that a tech will install a new one that day. The hot water cylinder was installed in a pretty good time and quality of work was excellent.

Our thermostat was damaged during renovations and we called Reliance Superior, since we bought our air conditioner from them. The phone call/ booking process was a bit drawn-out and awkward, but worth it for the service once the technician arrived.

Rob was professional, courteous, and very personable. He showed up even before the scheduled window, and resolved our issue quickly and efficiently. We are very happy with the service we received and wouldn't hesitate to call Reliance Superior again, or recommend them to others.

Recently ( January 2017 ) , in Winnipeg , our furnace required unexpected service. I spoke to Jaroslaw- who recommended "Terry" to complete the task at hand. In Terry , we found an hard-working, professional, very courteous technician, with an extensive product knowledge .This gentleman went completely out of his way to complete the task at hand & rectified my furnace issue(s). He exceeded our expectations by going the "extra mile" for my families comfort & well being. Big Thank You to Terry !!

Thanks you for your patience and explaining to me what i need. ROb Tomlin thanks for pointing me towards the home comfort care plan .happy Christmas and New year reliance.

I am very pleased and impressed with the professional and friendly service I get from Rob T. when he comes for cleaning and maintenance. For that reason, I always ask for him. He is extremely knowledgeable, and willingly explains the problem and how to fix it. He has taken the time to know and understand my products and works hard to solve any problem efficiently and cost effectively. I appreciate his attention to detail, and his personable service.