Technician unqualified to do service. Spent most of time on phone. Disconnected all wiring in thermostat and all wiring in furnace. Replaced circuit board after burning it out. Charged travel replacement for board he damaged. And left heat pump disconnected to ensure a call back. This company is not trustworthy and in my opinion has defrauded a pensioner. All replacement parts were carefully removed by technician so they could not be inspected by authorities. This tactic has been used on other clients.
- Approximate cost of services:
- $800.00
- Company Response
This should have been brought to our attention, we would have done EVERYTHING to remedy the situation and make it a positive experience with our company. Our Technician is a licensed refrigeration mechanic and has been for many years. If our service men damage a part we would not charge our customers for it. All parts can be kept by the customers if they wish to keep them. We only remove them as they are put in the garbage and our employees are not allowed to leave their garbage behind. We would never defraud a customer of any kind whether a pensioner or not.
I can also assure you this is not a tactic used by us now, or ever, nor will we tolerate our employees doing the same.
We would not be in business in our small community for 25 years if that were the case.
Please contact me at the office 250-497-8858 so that we can remedy this situation for you right away.