They leave unfinished work and hide behind their contract
Too bad you can't give a zero rating. Pretty angry at this company and their complete oblivious attitude toward customer service. They're happy leaving a job unfinished!
The positive is that they were fast and the price was reasonable. From what I can tell, the product was good quality. However, they will not walk through and screw down your sub-floor to prepare the job. You'll have to pay extra if you want it done properly. Also, they are extremely inflexible and while they promised to have two workers, for the most part, they only sent one. He isn't a big man, and he's used to having a worker with him. He was really struggling with carrying everything and doing the job on his own, which is probably why it took a day longer than expected because he cut out around 2:30 on the days that he didn't have help.
Secondly, they WILL NOT source anything more appropriate for your job than what they commonly carry, which is only one type of trim and one type of transition piece, which they leave unfinished. Presumably, you are supposed to unpack and stain any wood that may or may not be used in advance because they will leave an unfinished job. Once the floors are in, they don't care if your doors can close and tell you that it is now up to you to go and hire somebody else to cut down your doors so that they'll close. They will also refuse to come back and pop out any transition pieces so that you can stain them outside, so you have to poison your household instead of them taking ten minutes on the way to another job to pop them out and come back and pop them in, whenever they are in the area. No, that's not true. They will come back, but they'll charge you an extra $200 to do it.
Also, because the poor guy was lugging hardwood up the stairs on his own, he scratched the wall and the stairs. Not too major. But when I mentioned it to the owner, he asked his dad to come and see what can be done. I thought that was strange. But it was even stranger when instead of any concept of customer service or standing behind your work, the elderly gentleman basically repeated that there was nothing to be done about the doors but for us to arrange to have them cut down and are they sure that the damage wasn't pre-existing.
So, if you want it done fast and you don't care that the job is left unfinished and that the owner hasn't the faintest clue about how to treat customers and actually doesn't seem to know much about flooring except how to take customer's cash and overload subcontractors with more than they can physically handle, then go ahead, give them your business.
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