We purchased blinds at this location for almost all our windows in the house. My husband and I went with this company because of fabric that we liked and promotion that they had - order one and get 50% off the second one. Without promotion their blinds are overpriced and you can get much better deal somewhere else.
They also had promotion online to get 20% off if one sings up for their newsletter. So I did it as soon as possible before promotion was over. I got confirmation that I would get this coupon in a few days by email, which never happened. About 5 days later I called customer service to find out what was going on, and i was told that promotion was gone and I didn't get it. I was in shock. Why would anybody advertize it, but never were true to their promises. I had to send them print screen with the last confirmation that I got online; that still wasn't enough.
Long story short - after hours, days of waiting and complaining they decided to reward me instead 20% off with $20 off, which I had to except.
When our blinds arrived my husband and I asked them at the store to open the blinds to make sure they are not defective and surely one of them was. They promised to get us new one without problems. When we got home we wanted to install the rest of our blinds, but we couldn't, because they were wrong sizes. We came back to the store, explained what happened and were promised to get us the correct sizes. We picked up the blind that was previously defective, but supposedly fixed and took it home. To our surprise it was not the size of our measurements, but slightly bigger. We had to bend metal brackets to fit it. We came back to the store to pick up more of our blinds and took them home. Believe it or not, they were wrong sizes again. These blinds were bigger than our window frames and didn't fit.
We took them back to the store. We wasted so much time and got so frustrated that we paid our money, but still didn't receive our products.
We refused to go to the store again and demanded that they would sent a professional to remeasure our windows and blinds and then take them to the store. We were promised by manager that the driver would call us and let us know at what time he was coming.
The installer called only in the afternoon and mentioned that he had priority appointments and we weren't on his schedule, as the manager didn't let him know in advance. Calling back and forth to the store, talking to the manager eventually made it happen and installer arrived at 8PM. He remeasured everything and our measurements were perfect and their blinds were wrong sizes.
Blinds to Go made us go back to the store again to pick up the new blinds that were supposed to be fixed. You will never guess what happened when we brought them home! One of them fit and another was still wrong size.
Around 12 times back and forth we had to go to the store, it took approximately 40 days do get our blinds that we ordered and 2 times the driver was at our home to pick up wrong blinds. Second time we were promised by the manager that the blinds would be picked up next day, but it didn't happen. We received a phone call from installers that they were busy and were not coming and told us that might be available on Saturday only, which was in 5 days. My husband dedicated so much of his time calling the store, talking to people, so we could have our blinds ready installed before Christmas. Thankfully the installer found time to pick up our blinds sooner.
There were so many problems with simple measurements that we wondered how these people are still in the business. If manufacturer doesn't know how to read the order sheet requests, how to measure blinds properly, than no wonder why the blinds are so expensive; somebody has to pay for their mistakes. If the blinds weren't on sale, we wouldn't purchase them from this company for sure.
Now every time we have people over and they mention our blinds, we have something to talk about. Our experience was very bad that we don't want to have anything to do with Blinds to Go, ever. Please check other reviews and you will see that a lot of people weren't happy with their experiences neither.
Do yourself a favor - stay away from Blinds to Go, unless you have enough energy to fight for you rights.