We gave Stair Star the deposit promptly. When they came into to install the stairs they had screwed up the measurements. When they returned, we werent home and our contractor let them in to complete the job. The worker then asked the contractor for payment - who told them we werent home, but his experience was we always paid the trades promptly (which we do). The person from Stair Star then threatened my contractor that he was going to take a saw and break the stairs they just installed !!!!