From a letter sent today to the Vancouver store manager:
We have undertaken substantial renovations to our new home. While we were on our way to another plumbing shop, we saw your sale signage and decided to stop in to have a look around. We are SO glad that we did
Matilda spent over an hour with me, sharing her extensive knowledge of your products and offering terrific advice. A week later, when I came in to place our order, Matilda was away so Naaz helped me out, again spending considerable time with me to pick out the right options for our situation and gave us exceptional pricing on matching Valley fixtures.
These days, it's rare enough to find this quality of customer service from one salesperson, but to have the same experience twice with different sales staff is practically unbelievable.
Now, Matilda is in contact with Valley Acrylic to help us solve a problem that no other plumbing company has been able to help with.
You should be very proud of your team -- not only your sales staff, but whoever hired them. Absolute rock stars! And your choice of suppliers, i.e., Valley Acrylic, is superb.
We are delighted to have found your company and look forward to recommending Savemore and because of you, Valley Acrylic, to everyone we know.
Carry on with the great work!
LH & DH - Burnaby, BC
- Approximate cost of services:
- Company Response
Wow,Thank you very much for taking the time out and writing this fantastic review. We extremely appreciate all your kind words.We are very happy to hear that you enjoyed your experience here with us at SaveMore Plumbing & Lighting! Matilda and Naaz are wonderful members to our staff, they are committed to making sure their clients leave happy and satisfied and not forgetting to mention they know quite a bit about plumbing and lighting! We really appreciate your business and all your kind referrals. We strive to serve you and the rest of our clients with excellent customer service. Visit us anytime, we will be happy to assist you, Wishing you the Best of luck!