Exceptional service from initial consult through to post-install support.
Our initial main-floor renovation intention was just to re-finish the hardwood floors. As with many homes, the scope dramatically increased. We had a finite budget so we didn't think a custom-built kitchen was an option.
We met Jamie and Carlos and were able to design a dream kitchen within our set parameters. It was an absolute relief to know what were were quoted was what we paid. The service and support throughout the process (as detailed below) was above and beyond our very high expectations.
The design process took a few meetings - Jamie and Carlos were happy to take the time to explain everything in detail to my wife and I. Even when we completely changed a few things, they were happy to accommodate and ensure we were getting the kitchen we had dreamed of. We both truly appreciated the patience and support of all involved - knowing that both my wife and I can be extremely specific, and a tad neurotic.
The build was remarkably fast, and we were thrilled with the quality of the craftsmanship. The Atlantic Finishing team are truly master carpenters.
The install was another process. Our house is a century old, and while many pieces have been updated - The age is apparent. We agreed on crown molding where the kitchen meets the ceiling. My wife and I visited the site the first evening and were quite upset to learn that the ceiling was not square - and as a result, the cabinets looked slanted. We called Carlos right away and he and Jamie were there the next morning (Saturday) to walk us through our options. Ultimately we decided on a different trim (that looked much better), with the assurance that we could change it in the future if we were not completely satisfied. This is a testament to the service you receive: they make the change and then guarantee support until you are 100% happy with the product.
Throughout the renovation of our home, we made many decisions - some easy, some more difficult, and some mistakes (not renovating the second floor hardwood).
Everything associated with Atlantic Finishing was perfect and I can't recommend them enough. I have already referred them to work colleagues already and I am so happy to hear they're having a similar experience.
Thanks to Jamie, Carlos, and the whole team. My wife and I look forward to working with you again.
- Approximate cost of services:
- $13,000.00
- Company Response
Thank you very much for the description of our service
and I hope to continue working with you always in the same way