Installed two windows, the grill fell in one which was covered under warranty. Waited 14 months to get it fixed, in that time I received every excuse in the book. They Installed replacement window, this lasted two months, same issue. I now have Two windows with grills fallen, and no service, still waiting, its now 10 months with poor service, had to call Better Business bureau to get action. Advise, stay away from this company.