*Note: This company does not work directly with customers, but through contractors who install the finished product. The original contractor we hired unexpectedly walked off the job mid-stream. Bruce of B-H Woodturning was kind enough to forgo normal process to work with us to finish the job.
We overhauled our main entry stairway and decided to have a wide spanned, floating stair made that could accommodate slate tile. B-H took care of the manufacturing, staining, delivery, demolition of the old stairs, and installation of the new ones.
Outside of a very minor misunderstanding on the scope of work (there was a single step that we expected to have produced as part of the original contract that had to be done up after the fact), we are extremely happy with the final product.
The onsite crew was careful, communicative, and cleaned up after themselves. We also really appreciated their professionalism, responsiveness, and flexibility in helping us complete the project. They were also very open about timelines. There is nothing to figure out when working with this team.
B-H makes exceptional product, are based locally, and is super easy to work with. Would definitely recommend.