Every year I take my lawnmower in for a tune up in May and my kitchen knives for sharpening in December. BJ’s alway do a great job and they have a fast turn a round. Prices are reasonable and Brian, the owner, does good work.
As a small business owner, I like to support the same. Had heard bad reviews about BJs but thought I'd give a try. This man should find another occupation. He was cranky, and rather paranoid about my presence on his property, fearing an accident of some kind. I only came in to pay my bill and pick up my lawn mower. He offered no help to load it on to my truck. Terrible PR, and rather expensive, too. Service was prompt but the manner and attitude of this business owner is terrible. All the bad reviews are accurate. Avoid this business altogether! I know I will never return and will caution others, too.
I recently took our snow blower in for repair to this business. When they called to inform me that it was repaired and ready for pickup. I explained that I would not be able to pick it up until 5 days from date of repair as my husband and son were away working in the oilfields and I asked if he could wait the "5" days for us to pick it up. The response was a very rude "NO"! Consequently I had to pay $100.00 for delivery of the snow blower to our acreage on top of the $438.00 of repairs! Not impressed at all and will not be bringing my business to this shop again! I would have been more than willing to pay a reasonable storage fee to him if he had asked.
Worst customer service I have received in a long time. Heard rumours they were not very good, but wanted to try them for myself. Will never go back to them.
As my snowblower is too large to put in the back of my truck with a canopy, I decided to call BJ's because they have a pickup service for $10.00. The snowblower is 4 yearsold and was not running smoothly and would back fire when idling down to shut it off. They rebuilt the carb, put in a new spark plug, changed the oil. They delivered it back and after runing it for two to three days, the same symtoms reocurred. When I slowed the throttle down from full speed to half throttle, it would sputter and then finally die. I contacted BJ's and told on the problem and they came to pick the snowblower. The owner came to pick up the snowblower I and new right away I was going to have a fight on my hands. He started the unit and ran it a full speed and said nothing was wrong. I told him to run it half speed to see how it ran then. He said it is not meant to run at have speed and I shouldn't do it. I run it a lower speed when I go into the house to warm up. I said if it was meant to run at full speed all the time why would they put a throttle lever on it. He said they are no adjustments on the carb and he could put anew one for a $150.00. I told him I would take it to someone else who new about small engines and he left. I went up on the internet and went to Tecumsehs 10 hp motors and they gave instructions on how to adjust the carb and I did it and it now runs great. I would take anything there even if it was the only shop
around. They have terrible customer service.
Horrible workmanship! Took my snowblower there in fall of 2007 to get the electric start fixed (gear was stripped and was grinding), also to get the drive gears fixed which were slipping and finally to get a new set of skids put on. Cost Me almost $150.00.
If the workmanship had been good, the price would have been fine.
By mid winter of 2007, the drive gears were slipping again (although not quite as bad). The skids they put on were meant for a different snow blower as they were orange (and my snowblower is green) and the holes in the skids were too big for the bolt so half the bolt falls through the skid hole.
I just fired up my snow blower for the 2008 winter season and was shocked to see that my electric start motor had not been bolted down properly when BJ's repaired it and it had fallen right off it's mount on the engine block and was hanging by it's electrical cord (brutal).
When I phoned BJ's and described all the problems I had, they said their warranty for workmanship was only good for 90 days. My response was, that the starter fell right off the blower and that's kind of extreme for poor workmanship. Also, 1 year later I was having to re-fix everything I had originally asked them to fix in the first place and that I wasn't going to keep spending $150 every year to re-fix all these issues.
At that point the BJ's rep told me I should probably take my snowblower somewhere else to get it fixed.
So my advice is to stay the heck away from these guys.