Undisclosed fees. Furnace was down. Technician called me and mentioned circuit board needed to be replaced; he stated the expected cost and I said ok. Ended up adding inducer motor and additional labor for the motor. Tech did not run this by me? This increased cost by $1000. Afterwards Tech told me circuit board fried motor?? Poor guy was fishing so hard for reasons to justify why he replaced the circuit board for $1500 when all that was needed was an inducer motor. I cannot recommend these guys.
- Approximate cost of services:
- $2,500.00
- Company Response
This was a complex service call, and I’d like to take care not to oversimplify it.
When Jeff arrived on the weekend, he first tested the inducer motor only to find that it was not getting power. The motor’s power comes from the circuit board after the call for heat. Jeff replaced the board, at which point the inducer motor began to run. However, it failed to run at the speed required to close the next circuit that tells the hot surface ignitor to start. Each problem was not detectable until the prior stage was fixed. In such a situation, we don’t like just changing out everything; sometimes the existing parts are OK. This approach saves money whenever possible.
Additionally, the furnace was in a poor state of maintenance, not having been properly cleaned or serviced for a very long time. This aggravated the diagnosis of the unit.
Jeff should have informed you of the need for the inducer motor and clearly explained why it failed. If you like, please call me (George) to discuss a remedy for you. We appreciate your business.