Collingwood Water Store

Water Filtration & Purification
10 Keith Avenue Collingwood ON L9Y 0W5
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Review for Collingwood Water Store

Average customer rating:
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TalkinMan in Collingwood
TalkinMan in Collingwood
1 review Toronto, ON

Failed water filtration system installation

I contracted them to install a completely new water filtration system at my house. The system didn't seem to be working optimally because, while the quality of the water was improved, there seemed to be a lot of air in the system. When I called them to ask about that, a few weeks after the system was installed, they told me that it was probably because we didn't use enough water. They never came out to check the system. A few weeks later there was a flood which caused extensive damage to the area around the system including baseboard, door frame, carpet and drywall and a brand new hot water heater, situated next to the water filtration system was completely ruined. The cause of the leak was clearly identified by the hot water tank technician as the water filtration system. The Water Company has denied any responsibility for this despite pictures clearly showing water leaking from the system. They claim that they "DO NOT do faulty installations" a pretty presumptuous claim of infallibility that is obviously disproved by this case. They refuse to deal with any of the costs of this, which will likely be over $10,000. The lawyers are now involved. Draw your conclusions about dealing with this company.

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