After reading the reviews on Homestars we decided to hire Reid. When he arrived without a truck mounted system, I was a little worried. Like many people I assumed you would need the huge machine to do a good job. Well that couldn't be further from the truth! Using his portable machine Reid did a fantastic job. We had the couch cleaned a few months ago with one of the large companies that uses the truck mounted system. All they did was make the couch wet and maybe move the dirt around a little. Total waste of time and money. After Reid finished, the couch looks like new again. We were ready to take it off to the junkyard, but it really looks great. The carpet is amazingly clean. It feels so plush and full again, not matted down. It looks cleaner too, and smells very fresh and clean. Yes the carpet stretched a little during cleaning, there were bumps where the joins were, but after drying it's nice and smooth again.
Reid is completely trustworthy, honest, and takes his time. He is a true craftsman and knows his trade inside and out. It is getting quite rare to find someone who knows his stuff and is fair and honest. I don't mind paying a fair price for good work, and I would recommend Reid to absolutely anyone. If you have expensive carpets and are worried about getting them cleaned and what process to use ... hire Reid. You will not be disappointed. And no I am not a friend or family member, just a very satisfied customer.