We bought 93 spindles and collars to replace the wood ones on our 30 year old staircase. NOONE would install them for us. We called the company to ask for names of contractors in the area who have bought these kinds of spindles from them. The closest were 1 and 2 hours away and neither returned our call. All contractors told us they were not comfortable installing thjem because they were too thin, too flimsy (they were hollow).
The company charged us $500 restocking fee! Should be called “our pure profit from you” fee.
We sent them back and the stair refinishing guys sourced us WAY better solid ones for $800 less. That was 40% less than Bezdan for a better product. And they look ten times better than the ones we bought from Bezdan in the first place. Still too bad we are out $500 for no reason.
CAUTION -- to do your research, there are WAY better square stainless balusters out there.
- Company Response
Thank you for taking the time to post a review.
As a business primarily serving the trade, Bezdan’s reputation for dependability is a direct result of providing only quality products and unparalleled customer service.
The spindle which you selected is a top seller, sold to builders across the country and backed by independent proof load testing - an industry measure of strength. A report demonstrating National Building Code of Canada compliance is available at http://www.geobezdan.com/assets/images/content/TimeLineTest-Report.pdf.
Hollow spindles have been on the market for over a decade with installations conducted by a network of trade professionals independent of our business. We regret that our efforts to assist you with finding an installer or offering alternative product solutions did not satisfy your situation.
Please be assured that our re-stocking practice is an industry standard, published on our website and available prior to making a purchase. Responsible re-stocking is a multifaceted customer service and by no means a profit source.
If you have future need to discuss products or installations, we welcome a direct dialogue. Thank you again for taking the time to share your experience with us.