basement waterproofing, stone and concrete work
My mother and I hired Acadian Contractors to do a big job on our old house. There was external waterproofing to be done all around the house and new concrete and stonework to be graded in the back yard. Demir was friendly at first but became very unprofessional as the work went on. He would tell us he would be there one day and then not show up. Days would pass and no one would come to work on the house. Garden soil was taken up from our backyard and replaced in our neighbour's yard! It took this company 4 months to complete the job, and it is actually not completed. They cut the electrical that leads to our garage in order to do the work in the backyard and then never came back to fix it. Be careful when dealing with this company. They have many good reviews and I wonder why when we are still looking for someone to fix the job they left behind.
- Approximate cost of services:
- $20,000.00
- Company Response
In repose to Ann & Amy, Queen West
We were hired to do external waterproofing left and right sides of the home and stone and concrete work at back of the home. The contract was negotiated and signed by Ann (mother) on behalf of Amy (daughter). As the waterproofing work was being done the customer was kept informed and she (Ann) was on the site most days. Upon the excavation we found that both the left and right sides were in poor condition. The right side did not have footings and Ann was informed of this. Accordingly extra concrete had to be used to correct this and extra cement blocks had to be installed on the left side. All of the work was done according to code.
In the rear yard the work took longer than projected due to Ann’s interruptions as she was constantly changing how the scope of work should proceed and how we should do our work. This constant interruption by Ann caused confusion and loss of time and money. She could not comprehend that she was not our only customer and the workforce could not just be manipulated at her whim.
When the work was completed and we asked for payment she refused and claimed that we had not done the work according to her satisfaction being two small items that we offered to rectify.
We have made numerous attempts to do so; however Ann has refused for us to return to rectify the two items to her satisfaction and instead has released her frustration with a damaging review on Homestars. We have been in business since 1958, have very many satisfied and repeat customers and stand by our work.