Had a roof done in november and was told that someone would come by in the spring to make sure everything survived intact. I called in May to ask when someone would come out to check and was told that due to a wind storm they had a tons of calls for service and wouldn't be able to come out for weeks.
I guess customers that already paid are a low priority.
Its now July6th and no one has come out. I called again and was told it would take at least 3-4 more weeks.
I should mention cleanup was terrible, i'm still finding nails and i actually had to call them back after the job was done so they could clean the broken shingles out of my gutters.
- Approximate cost of services:
- $4,000.00
- Company Response
As you are aware, a major wind storm swept through the Golden Horseshoe area on April 28, 2011. Our technicians main focus was to first repair the wind damage on homes that were at highest risk for water infiltration or further weather related damage. Our staff conveyed this information to you at the time of your call in May and advised that we would attend at our earliest opportunity. Your request was for a post winter, follow up inspection and you had reported that you had not experienced wind damage, nor did you have any specific concerns. Across the region, damage was significant and extended beyond shingle damage. Trees were uprooted, windows were broken, siding was torn off. Many trades were heavily affected and many claims filed with insurance due to the damage that remained after the winds calmed. Our technician has attended and did not have any concerns with the install or otherwise. We truly hope that you are happy with your roof since the replacement. Should you ever have any concerns, please do not hesitate to contact our office.