terrible service - Astons started my above ground pool than did not show up for a week. I had to call Jim and he told me he had forgot about it. It was fall so he told me they would hook up the pump in the spring just give them a call and set up an appointment. I gave them 3 weeks notice the day came i took time off work and no one showed up. I call and talked to someone who said they would find out what was going on and well they were on another job so i asked why someone would not have called and let me know they were not showing up? she had no answer. long story short they kept brushing me off and when i finally talked to Jim he told me he was going to be so happy to finish my pool so he didn't have to deal with me anymore and hung up on me, when i called back someone else answered the phone and told me he wasn't there.
Dealing with Jim and Ashton pools was probably the worst customer service I have ever experienced and Jim is so unprofessional I am amazed he is still in business.
- Approximate cost of services:
- $6,000.00