Viking Pool Installed by Ashton Pools -- Positive Experience
We researched one other fibreglass Viking pool installer from outside of KW - but price wise and logistics it made sense to go local with Ashton Pools.
We had our pool installed almost 4 years ago.
Jim was upfront about costs, installation time, permits needed etc. They started on time. We had a good run of weather in late June and the overall installation took about 3 weeks from hole being dug to concrete around the deck and finishing touches. The work did slow down the week of the long July weekend. We had to put in retaining walls along the one side and back of the pool. We also did concrete pads for the pool shed and patio.
We had no issues with the installation. Minimal to no property damage (really only where the bobcat went up and down our slope yard to bring in concrete and dirt). We did have small blemish on our concrete that was an accident - Jim came up with a compromise that worked for us no questions asked. The company used to do the concrete was fantastic - excellent work was done.
We have a saltwater pool and within the first year we noted the chlorinator for it was not working right - we told Jim and within days a new system was installed - again no questions or issues at all.
The pool has been in 4 years (touch wood) everything still looks and works great.
We get our water tested at Ashton's - we never find them pushing us to buy things we don't need for our water. They have opened and closed our pool several times - with no issues.
We purchased a plug and play hot tub - the first one had a leak - exchanged with no issues. When the second one developed a leak - Jim explained he would be researching out a new company - and then changed out the hot tubs again no issues. The new hot tub is working great.
Overall we have had a very positive experience with Ashton Pools over the past 4 years.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Have prospective customers go out and see recently completed and in progress pool jobs. Have a documented schedule and time line of work - so the homeowner knows what to expect and when. The work crew needs to have a defined "foreman" so the homeowner can ask questions and answers more readily available.