- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello, C. We are sorry to hear you are unhappy with our recent service performed at your home.
You contacted us in early-April to install an awning which you were moving from a previous home. At the time you were given an estimate of $300 to install your retractable awning. A day or two after you first contacted us you were promptly called back and booked in for an exact day and time approximately three weeks out. We confirmed timing with you, showed up exactly at the time you requested and we agreed upon. Our installation team proceeded to professionally install, and much to your approval and enjoyment at the time, your awning.
The red brick dust which is created when drilling into the brick accidentally spilled out of our dust pan which we were using to contain it. Accidents happen and we proceeded to clean the area using your hose. Any minor residual brick dust will easily wash away in the next heavy rain.
After being given an estimate of $300 during our first conversation over the phone, you were in fact only charged $250 for the service.
I am sorry things fell off your wall inside the home. Never before in our experience has the minor vibrations from an outside wall caused things inside the home to fall. We will be conscious of this in the future and do our best to warn our customers if they have any precarious items on shelves just inside where we are drilling to perhaps move them down while we complete our work.
Sincerely,
Jamie Brow
Above All Awnings