The Crack Specialists

Waterproofing
275-55 Northfield Dr E Waterloo ON N2K 3T6
Write a Review
Write a Review

HomeStars
Waterproofing
The Crack Specialists
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

99%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of Award '22 winner 6 timesBest of Award '22winner 6 times
Giving Back Award winner 3 timesGiving Back Awardwinner 3 times

Reviews for The Crack Specialists

Average customer rating:
9.9 10 (473 reviews)

Sort by

Goose
Goose
0 reviews Kitchener, ON
10/10

Foundation crack

Melanie was so personable and totally efficient. Super Great work. Site was left clean. I highly recommend this company.

Approximate cost of services:
$785.00
Was this review helpful?
Company Response

Thank you so much for this review!

Dennis B.
Dennis B.
0 reviews Kitchener, ON
10/10

Crack in the foundation from window to floor in furnace room

Melanie was very courteous and very professional. Work was explained well and completed efficiently. I would highly recommend The Crack Specialists.

Approximate cost of services:
$672.00
Was this review helpful?
Company Response

Thank you so much Dennis for this wonderful review!

Brandon in Kitchener
Brandon in Kitchener
0 reviews , ON
10/10

Sump pump and window well repairs

The staff are very knowledgeable, professional and friendly. We were having water leak into our basement and they found the problem fast. Chad and RJ were the team that completed the job and they answered all of my questions and were able to recommend some future waterproofing tips we could do ourselves. The prices were certainly reasonable for the jobs done and we are happy with their work. We would recommend them.

Approximate cost of services:
$1,400.00
Was this review helpful?
Company Response

Thank you Brandon for this wonderful review! We appreciate you taking the time to share your experience with us and will most definitely share this with the team!

J Cummins
J Cummins
0 reviews Guelph, ON
10/10

Guelph

From initial phone call to finished product a very professional, courteous, friendly, and efficient company. Melanie was an extremely pleasant and proficient technician who took the time to answer and explain the very interesting process. Highly recommend Crack Specialist.

Approximate cost of services:
$700.00
Was this review helpful?
Company Response

Thank you J for the review and stars! We will share this with the team!

Clar98john
Clar98john
0 reviews Waterloo, ON
10/10

Amazing! Helpful work!

Our basement was leaking some water and we could not figure out from where! We called several places trying to get quotes and estates and the crack specialists were the fastest and best people to respond, everyone else either had no time or would not answer calls. The crack specialists were super nice and walked me through the whole process and gave me advice on what else to do if needed! The whole process was fantastic! Thanks again! I would highly recommend

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Thank you so much for this wonderful review! We appreciate you taking the time to let us know how we did.

geoff millier in Kitchener
geoff millier in Kitchener
1 review Kitchener, ON
10/10

GREAT EXPERIENCE

We had a foundation crack repaired yesterday , very impressed with the service and the quality . The crack specialist showed up early and the process was seamless , great service from Melanie . Everything was explained and i was welcomed to watch the process and ask questions .

Approximate cost of services:
$800.00
Was this review helpful?
Company Response

Thank you so much Geoff for this wonderful review! We appreciate you taking the time to share your experiences with us!

Private User
Private User
Private User reviews Cambridge, ON
10/10

Foundation Crack

I would highly recommend the Crack Specialists. From the initial office contact to Ben (repair) and Rick (estimator) everyone was helpful, knowledgeable and kind. Great Job!

Approximate cost of services:
$800.00
Was this review helpful?
Company Response

Thank you so much for the review!

Jason
Jason
0 reviews Guelph, ON
10/10

Waterproofing basement

I would highly recommend the crack specialist for any waterproofing or foundation issues. They were professional from day one with the consultation and quote and right up to the final payment. Very kind and competent people.

Approximate cost of services:
$4,500.00
Was this review helpful?
Company Response

Thank you so much Jason for the wonderful review and stars!

Private User
Private User
Private User reviews Guelph, ON
10/10

Foundation Repair

When our basement flooded due to a cracked foundation, I did some research and called TCS because they had the best reviews. They called back the same day and scheduled a site visit. Rick was there a few days later and identified two areas of concern. He booked a repair, advised me that I could save some cost by opening the wall myself, and showed me the area to open up. When Chad and his crew arrived, they did a thorough inspection and discovered that only one area needed to be repaired, cutting the cost of the final bill by half. They fixed the crack quickly, inspected the rest of the foundation and advised me of other areas to watch and some repairs I could do myself, and cleaned up everything. Throughout the whole process, I was impressed with TCS's professionalism and service.

Approximate cost of services:
$700.00
Was this review helpful?
Company Response

Thank you for sharing your experiences with us! We appreciate the stars and review , will most definitely share this with the team.

Dave
Dave
0 reviews Waterloo, ON
10/10

Foundation repair

Prompt friendly service , Explained details of the job at every step
Chad and his partner had the repair completed in less than 2 hours leaving a clean work site behind.
Will definitely use their service again when needed
Thank You Crack Specialist's

Approximate cost of services:
$695.00
Was this review helpful?
Company Response

Thank you Dave for the wonderful review! We will be sure to share this with the team!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Crack Specialists

The Crack Speciaists, specialize in diagnosing and repairing structural and water proofing issues directly related to foundations. We speciailize in wet basements repairs, interior and exterior foundation cracks, sump pumps and french drain installations, weeping tile systems, drainage issues and waterproofing.

Call us for a free, written estimate with no obligation. Guarantee Lifetime Warranty that is transferable. Please call today to arrange for a consultation.

CATEGORIES
Waterproofing
PRODUCTS
Repairing residential and commercial foundation cracks using a polyurethane repair method and epoxy from the interior and exterior
SERVICES
We specialize in diagnosing and repairing structural and/or water intrusion issues directly related to foundations. The extensive list of services we offer includes: * Arranging diagnostic appointments with home owners / landlords / commercial clients Inspecting problem areas in a customer
STYLES
We are a dedicated team of professional foundation repair contractors who have the knowledge, skill and talent to ensure each repair is performed with the utmost care, attention to detail, and personalized service.
SPECIALITIES
We specialize in diagnosing and repairing structural and water proofing issues directly related to foundations. We specialize in wet basements repairs, interior and exterior foundation cracks, sump pumps and French Drain Installations, weeping tile systems, window wells, drainage issues and waterproofing.
WEBSITE
http://www.thecrackspecialists.com
YEAR ESTABLISHED
2004
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Visa/MC/ Cheque / E-transfer/ Cash
MEMBERSHIPS
Bettter Business Bureau / The Greater Kitchener Waterloo Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Transferable Lifetime Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.