Area carpet cleaning (approx 8x12 ft): visited showroom, put deposit, timing of pick-up. Tried to pick-up in a.m when I was not home, had indicated 12-4 pm on invoice. He came back 3 pm, was rolled up, tied, ready to go. Two weeks later for return, same day a Friday 1-4. I went to store and paid final balance two days earlier. Delivery guy confused = did I pay or not? Phoned store to confirm. Odd since I had talked with him while I was paying two days prior.
Left in roll at front door as per request, since we were staging and moving furniture. Once opened, it looked like NO cleaning had even been done! I bought brush tool and carpet cleaning solution and c,earned it myself. Supreme waste of $$$! Not professional in showroom or the delivery. Out of touch wit Custoner Service in 2016!
- Approximate cost of services:
- $245.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?