We purchased a new home and Barzotti is the supplier for the kitchens and bathrooms. We paid to UPGRADE to the higher quality cabinets. The cabinets, in general are well made but they seem to ship things not 100% perfect and then correct them some time later.....sometimes MUCH later.
We have been in the house since May 2017. As with any new build, there is likely to be some sort of issue which the builder normally corrects or has corrected by the sub contractor. With the EXCEPTION of Barzotti, we are so far satisfied with the builder, the personnel and all other trades. Barzotti has been contacted by the builder and us as well to correct MINOR defects in workmanship (misaligned handles, paint, finishing) as well as to replace 2 sets of cabinets. The builder said that they would pay for the replacement. We said that is the builder would not pay, then we would pay even though it is not our fault.
To date, 5 months later, no reply not even a visit from Barzotti. We are being totally ignored! Phone calls, emails were sent to Geff and Nicole. Nothing.
Too bad you don't have a score less than ZERO because that is what I would assign to them.
ANY manufacturer who has no follow up with warranty (in this case 10 years) is NOT worth dealing with under ANY circumstances.