We first contacted Frank in 2016 and obtained quotes for both coffered ceiling and crown. We were unable to proceed then and contacted him again in 2017. Frank was able to fit us in and split project into 2 visits. The crews were quick and mostly knew what they were doing; even though some new employees were present were in-training. Darryn is the main guy who measures, cuts and nails, and IS THE BOSS. However, where we think the company is lacking is customer service, attention to details, protection of private property, cleanliness and communication.
- The crew damaged walls, ceilings, custom made walnut table, hardwood floor and a brand new door - weather stripping. Frank agreed to compensate for most items and deducted cost for damages out of the total price. Once the crew left, more damages were noted but Frank never responded. THE BOSS allowed his assistant to rub his hook from his tool belt on our stainless steel fridge. They would attempt to get a piece of crown above the kitchen cabinets and rub the trim along the cabinets attempting to make it fit, when it clearly wouldn’t, leaving white paint from the trim on the cabinet surfaces.
Advice: inspect all before you pay and deduct damages! -The crew is messy! They are there to get in and out. They are overbooked and overcommitted. They lay the mats randomly on the floor but then dump all while folding the mats on the same floor. They will ask you to open the garage doors for cutting long pieces but again never clean up after. There is absolutely no clean up done by the crew. There was dust, caulking on walls and floor, saw dust, nails and shims all over driveway. I don't even know if they own a vacuum or a broom. They used our washroom and peed all over the floor and splatter all over walls and mirror. Be prepared to clean. -Attitude is through the roof. THE BOSS doesn't want to be watched and talks behind your back with other workers. We caught THE BOSS talking rude about us outside on the camera yet minute later he would walk in with a fake smile. -Attention to details is also lacking. If you want quality, be prepared to watch and point out things. THE BOSS won't like it as it is costing him time and money but it is your house and your end product for which you are paying for.
At the end of the day, the work looked good. But how good are they if they damage things. The company needs to back up quality with action and compensate for all damages caused by the action of their crews. The workers need to be more careful and lose the attitude with the customer.