Laurysen promised a kitchen in 10 days; it took 11 weeks. The men who installed the kitchen butchered the job. Cabinets were not centered around the sink, doors were uneven and too far apart, a shelf looked like it was going to fall off the wall, there were over 150 dents, knicks, scratches, gouges and gobs of putty. The cabinets had places where the stain was not applied, there was a big scratch underneath the varnish on one door, the valances fell apart. the crown moulding did not meet in the corners, Best of all they left the electrical cables for the microwave and sink light hanging outside the cabinetst and housing. Laurysen tried to camoflage the mess very badly by putting trim around the cabinets that didn't meet the wall, they took another stab at the crown moulding (which still didn't meet) they attempted to fill in all of the gouges and scratches with wax pencil and it looked even worse. Only after we threatened them with legal action and a complaint to the BBB did they send a manger over to look at the mess. One of the owners actually had the nerve to compare their abysmal service and our resulting aggravation and inconvenience to "Lumps in the Gravy".They assured us that fixing our kitchen was a "priority" but it took them another three weeks to get it fixed after that meeting. After 11 weeks we found ourselves living among boxes and having to empty cabinets again. As a result of their incompetence we had to delay other scheduled work and incurred costs over over $800. They never admitted reponsiblity or apologized. By the time the first service tech came to our house Laurysen had fired the installers who had butchered three other jobs in addition to ours. A company that cared about good service, quality work and customer satisfaction would have visited these sites immediately as sson as they became aware of the problems and made an effort to fix the mess but we had to fight and threaten them to get it fixed. Then they had the nerve to say that they had "bent over backwards" for us. They bent over backwards to pretend the problems didn't exist, then they bent over backwards to make minimal efforts to camoflage the problems and then they bent over backwards to insinuate that we were demanding and hard to please when we only wanted what we had hire and paid over $22,000 them to do. I would caution anyone who is considering Laurysen to avoid them. They are all smiles and assurances of quality craftmenship when they take your money but when there are obvious problems they deny, stall and accuse their customers of being unreasonable. The itchen contractor they recommended said it was a lousy job and the installers from Emerald Tile whom Laurysen subcontracted to install the granite said that they couldn't believe how uneven the cabinets were. I am sorry that I ever set foot in Laurysen.
- Approximate cost of services:
- Company Response
Dear Mrs. Wheeler, we apologize for not meeting your delivery date and for the initial work. As you mentioned, we will not be working with those installers again. We feel we have now completed the work we were contracted to do. We wish you the best in the future. - Giuseppe