Bought Napoleon BBQ 12 yrs ago and it was time for a replacement. We went back to the Classic Fireplace where we bought our 1st one - fantastic service as soon as we stepped in! Edward-Chantelle-Mat = the Dream Team! They even questioned why we were buying a new one as the warranty on our existing BBQ was still in place. We really appreciated their support and advice. We reached out to Napoleon to discuss warranty but to our disappointment it didn't go anywhere meaningful. Nevertheless, we were so impressed with the "Dream Team" we went back to buy a new one. They didn't disappoint - they explained all the latest features of the new products and went above and beyond to place us in the right product given our needs. They provided a good price and also went above and beyond to get us the BBQ same day. They even assembled it (sufficient to get in our vehicle) in < 1 hr. We were BBQ'ing in <60 minutes when we got home. Many thanks to Edward, Chantelle and Mat!!!
Attention Edward: - we should have pushed harder for the ice bucket - my wife is still not holding my drink while BBQ'ing -- needed that on the invoice!
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- Company Response
Thank you for the review Jerome. I am so glad the Dream Team was able to assist and that you continue to support local by shopping at choose Classic Fireplace and BBQ. Enjoy your new grill!