Haven Home Climate Care

Heating & Air Conditioning
2495 Princess Street Kingston ON K7M 3G1
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96%

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Reviews by rating (past 12 months)

Reviews for Haven Home Climate Care

Average customer rating:
9.7 10 (51 reviews)

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Brian in Kingston
Brian in Kingston
1 review Kingston, ON
10/10

New Furnace Installation

I am very pleased with the teams at Haven Home Care. One phone call and a "tech" was at our house within hours for an assessment. Once we said we wanted a new furnace, a sales rep was there within the hour. "DB" was extremely professional, providing us with lots of options and explanations about what Haven could provide. He spent over two hours with us, making sure that we were satisfied with our purchase. He was very patient, never pushy and seemed to have our best interests at heart. Nice guy! All this was on Wednesday. Friday morning Matt and Kenn were at our door by 8:15 and went right to work. By 5:40 we had a fully functioning furnace, done the right way! These guys worked diligently all day, and it was a pleasure to watch these two professionals performing a host of technical operations with confidence and great competence. They were never flustered and had a positive rapport with each other that meant the job flowed very smoothly. They each understood their roles and rarely had to pause to figure out what came next. Clearly, this was not the first rodeo for either of them. They took obvious pride in their work and now I'm the proud owner of a fine new Haven furnace.

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Company Response

Thanks for your business Brian!!

K&D in Newburgh
K&D in Newburgh
1 review Newburgh, ON
10/10

Service Call

Our boiler had an unexpected failure Saturday Feb 09/19. We no heat nor hot water. A call to the service tech on-call put us on his list, he had several other calls ahead of us but when he arrived he went right to work diagnosing the problem. We needed a part not stocked in Kingston. We have a small propane gas stove in the living room and put it to work. I put the electric hot water tank back into service (not removed when we converted to a propane combi boiler). When part came in it was quickly installed and had us back up and running. Many thanks to Danny and Brendan!!

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Company Response

Thanks for your business!

Karolina in Kingston
Karolina in Kingston
1 review Kingston, ON
10/10

Installation of a new furnace

Scott, Rob, and Andrew came to install our new furnace. They started and finished on time. Were highly professional and easy to talk to. They did a fantastic job and left the basement totally clean. Thank you for a job well done. Mr.&Mrs. Akl

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Company Response

Thanks for your business Mr. & Mrs. Akl!

A&S in Kingston
A&S in Kingston
1 review Kingston, ON
10/10

Emergency Furnace install

Matt B and Will H did a great job in getting a new furnace installed and running for us when our old one decided enough was enough. Quality detailed work and proper cleanup after. Thanks!

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Company Response

That's great! Thanks for your business!

Private User
Private User
Private User reviews London, ON
10/10

furnance

I was very pleased with Scott and Rob being so punctual.
They where very careful bring in new furnace and removal of old which was larger than the new.
Installation and clean up both inside and outside was much appreciated.
I was given clear instructions on operation and location were to install the filter.
Scott and Rob came to work, there was no wasted time.

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Company Response

Thanks for your business!

Rainbow in Kingston
Rainbow in Kingston
1 review Kingston, ON
10/10

new heat pump and heat coils

Scott & Rob arrived on the coldest day in December to replace an old

heat pump. Scott also had to disconnect the old heat coils from our

furnace with very little space to work. They were pleasant and very

efficient and we are pleased with all the staff at haven

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Company Response

Thanks for your business!

Jotul Stove in Kingston
Jotul Stove in Kingston
1 review Kingston, ON
10/10

Jotul Portland Free Standing Stove Install

Looking for a stove for our basement.
Home Haven - Herb was very good.
People at 2495 Princess Store provided lots of choices.
Scott,Rob,Sean & Awrie (spelling of his name ?) installed on Christmas Eve.
Excellent service and workmanship.
Very clean, prompt and helpful.
Will recommend to our friends.

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Company Response

Thanks for your business! Enjoy your stove for the holidays!

Bob Fisher in Kingston
Bob Fisher in Kingston
1 review Kingston, ON
10/10

Heat pump installation

We had Scott and Rob from Haven Home install a heat pump unit and two indoor units. The product is great and the install was seamless. I would easily recommend. Many thanks!

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Company Response

Thanks Bob!! We appreciate your business!

Fred in Kingston
Fred in Kingston
1 review Kingston, ON
10/10

New furnace installation / Remove old furnace

An emergency job...I had ordered a new furnace, but my old furnace failed suddenly. I was immediately rescheduled. The very next day, and technicians Scott and Rob arrived with new furnace and other replacement parts (e.g., furnace pad). During the installation, they discovered that the old duct work had been poorly installed (e.g., gaps between incorrectly measured or cut pieces were not joined physically; rather they were "jimmed together" with gray duct tape; a small duct had been slide into a larger duct opening, and again, the difference covered in gray duct tape). Scott and Rob immediately stopped the installation, remeasured and return to their shop to build correct sized and correct fitting pieces. The finished product is a much more effective system delivering sufficient quantities of warm air throughout the house. The job took an entire day (10+ hours in a crawl space), and I was kept informed continually of progress, additional work and other issues they observed. I am very happy with their effort and work.

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Company Response

That is great! Thank you for your business.

Deborah from Mississauga
Deborah from Mississauga
4 reviews Wolfe Island, ON
10/10

Fireplace

Great service and very professional friendly service by technician Gary. Highly recommend. Beautiful work. Great service. Had a problem w the flame Gary came and fixed it and spent time fixing the log set up and answering any questions

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Company Response

That's great! Thanks for your business Deborah!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Haven Home Climate Care

Haven Home ClimateCare is a progressive heating, cooling, indoor air quality and fireplace company. We specialize in Green options for heating and cooling your home such as hybrid heat pump systems, geothermal, on-demand water systems, and hybrid hot water heaters. Family owned and operated we are committed to your home ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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