I bought my second awning from this company. My first awning lasted me probably 15 years. Very good quality product. My new awning was installed and from the beginning there were problems with it. The fabric wasn't rolling up aligned and it was bunching up. They came out and realigned it but it still wasn't a smooth roll up. In my opinion the awning needed to be returned to the factory and the fabric needed to be unwound from the roller and be put back on with the right tension. I was told that it was like that because it was new and the material was stiff. I would not return to this company or recommend them because of their customer service. My dissatisfaction was brushed aside. When a person spends over $1500 for a product they have a right to expect perfection. I was looking for a high quality product not only in material but also workmanship and did not receive it.