My Sears brand fridge and freezer broke down - I called Sears thinking my 10 years parts warranty was still in effect (which it was) and that it would be more cost effective to use Sears should the fridge require parts - a day and a half later, despite their assurance of immediate service the next day, Sears was still a no-show and seemingly only able to explain in corporate double speak when or if they would ever come for my "emergency" service call. In desperation as my entire freezer and fridge full of food rotted, I searched on Home Stars and located Richard, who came to my rescue. He came when he said he would, had the parts on hand based on my description of certain fridge noises, and fixed my fridge in under 10 minutes. He is a gem and I would not hesitate to use him again for any service he provides. P.S. I wouldn't use Sears repair service if I were you - on the third day after calling, I was finally called by a dispatcher who said they "might" be able to come that day.
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