Unfortunately I did not know about Avery early enough, and used another company "We Do Blinds" who ruined my Hunter Douglas blinds and then charged me for new blinds that smelled like skunk. Avery was honest in saying he was unsure whether the problem could be fixed, and consulted with others regarding the issue. He was prompt in making an appointment, called when he was delayed by an hour and diligently worked on my blinds. He followed up with me regularly to see the state of the blinds. Most recently he again came to my place to determine if there was anything else that could be done to rectify the disaster of the other company. I would highly recommend him and his team. I left my key with the concierge and Avery and his team worked on their own in my condo. I trusted him thoroughly. Avery offered continued assistance in trying do determine why the inferior product given to me has this embedded smell, and I appreciated his support.