We finished our basement using Total Renovation. We explained why it was going to be a difficult job and Mark assured us he was up to the challenge. That was not the case. He quickly became panicky and we got the impression he was out of his depth. Everything went wrong - they told us to buy a certain size of vanity, but then made the opening too small, the radiant heated floor didn't work and to this day it has never worked (they credited us some money but we have a very cold basement bathroom). They cracked ceramic tiles and left them installed with cracks, the pot lights don't work, the list goes on and on. He came back once because there is black mould growing in our shower but he only responded because I sent a threatening note. We had a terrible experience.
- Company Response
We are truly sorry about your opinion of Total Renovations. We strive to provide the highest professional quality on all our projects. We have dozens of very happy clients as you can see from the reviews on this site, many of whom we have worked with for 20+ years. If you'd like to contact us directly we would welcome the opportunity to address your concerns. Kindest Regards Mark Madigan