Thermo Bilt Windows & Doors

Although the product is good as it states energy star rated, I am hoping that it is Canadian rated and not somewhere else where it is warmrer.
Ordered and installed approx. 10 wiindows, we were dissapointed that the salesman did not really spend time with us to let us know what would look best in the front of the house. We ended up with double hung windows instead of a curb appeal tyoe of window like the casement windows. Second, the installers installed the windows in a timely manner but installed the windows in a way that now we have area within the trim to hang our blinds. All in all it was not a good experience. Finally, as a customer, I called back with my concern, and no one even replied. That is not how to run a business. $5000.00 for us was a large amount.

Warning to future customers:

Beware of rebate schemes the company is using as part of their sales pitch. Don't take their word for it. Ask them questions on how to process the rebate so that you can actually get your money back.

I had my windows replaced last year, two of them liked and you can feel The air coming trough, very much right after the Installation big rain and water started filling the window Chanel , I called and the company,but never hear from them, I send them pictures and also called the sales person,and he sent me an explanation and pretty much said that this is normal, the rest of my windows are fine , but they do not take Responsibility for the two faulty products, any one know , how to proceed with this kind of issues?

We bought windows from Thermo-bilt a few years ago. Sales, installation and customer service at the time were all AWESOME!!!! We are now having serious issues with moisture in between the glass. Customer service in the last couple of years has deteriorated! They no longer provide even reasonable customer service. Phone calls and emails go unanswered. When you're spending thousands of dollars you expect that a company will live up to its warranties. Do not purchase from Thermo-Bilt unless you want to replace your windows twice, at your cost!

I contracted with TBWD to replace 10 windows at a cost of $12,430.00. I paid them an advance of $3,430 and the remainder was to have been paid per their contract "UPON INSTALLATION".

With deepest regret TBWD refused to install the windows until I paid them THE FULL REMAINDER AMOUNT OWING OF $9,000.00 AND TOO ONLY BY CERTIFIED CHEQUE OR MONEY ORDER. I have had several email and phone discussion with many of their staff, their Manager and even their Owner, that confirms the above and it's over 2 years and my windows have not been installed nor have they returned my money.

However, regrettably till date TBWD has not installed the windows as their demand of getting paid

I have had nothing but awful experience with this vendor. They won't support their product. They treat their customers with disdain after the sales and can't even conduct themselves in a professional manner.

we put windows on the entire house with a massive bough window in front...so far 6 of them are completely useless and a real eyesore in fact we cant see out of them.....have tried fro over 2 months to get some service on the defective products they sold us and now they are demanding $600 dollars as a service charge....we got the windows because my husband has been ill and we are close to retirement with only myself working.....it is not our fault Thermal Build put defective windows in the majority of our house ...they tried to get me to void my warranty by telling me to install the windows myself .....of course it would void my warranty and you can be sure more windows will be defective.....do yourself a favor and get your widows anywhere else as this company not only makes a poor product but don't stand by the warranty....which was the reason we dealt with them in the beginning!!!!!!!!
we will see how they deal with CTV ....cant wait to see their defective product on the news....

*My Windows went in Oct 15th they are not finished yet !!

1 The capping on 2 exterior bedroom windows incomplete;
they left the old capping on the bottom of these windows , from the original windows looks like crap work incomplete

2 Water leaking into house from living room window into the house
in 2 places. Right hand side of trim they installed is all chewed up from their installation. Where they used nail gun they did not cover with filler like they are supposed to do.

3 They dropped my bedroom window before installation, there is damage to Right upper exterior corner of window frame ,due to them dropping this window it cracked all the seams to that window and now it has moisture building up inside the window.
This window has to be removed and replaced with good window with no moisture inside

4 kitchen window was to have trim around the window! They pulled out part of the window frame.The piece of trim they put in to repair hole they made ,looks like crap and dose not even match the rest of the window(they realized after destroying original window sil that they could not put window trim in as my window frame was bigger than the trim they had! You think you would measure before you destroy something that they did not have right size to replace and they left the window not caulked around most of that window damage they did?

5 Laundry room window trim incomplete inside and caulking incomplete inside as well as outside not finished

6 Bathroom window inside they did not finish the caulking to repair the tile they damage on removal and installation of this window

7 Sliding door was supposed to be white I got a tan shade and was told I got upgraded I did not ask for this colour it dose not match the rest of the house! I was told to suck it up

8 Caulking not finished on all windows and sliding door on outside

9 Caulking in house incomplete on most of the windows

I was all so told by the installers the to EXPECT DRAUGHTS as this is an old home

Well if they had done the job properly I would not have any leaks
/ draughts

With my old windows in I had no draughts now my house is colder and I have to put my heat up higher to keep house warm

I had 8 windows and sliding door put in the installers took every short cut possible I had to constantly watch them and stop bad work from being done and that was not enough as you can see all the deficiencies they left me with and all I am getting is lip service and no work done to repair these problems

The manager came over a month ago and said all of these deficiencies would be completed.

I have been calling every week for service all I get is lip service and no completion of work and increasing heat bills because of bad workman ship.

Do not use this company if you want good work done

As of today I am still waiting for the windows to be completed .

I call every week for the last month and a half all i get is lip service and no call back
If you use this company you might as well through your money away