The Window & Door Specialist

Windows & Doors Installation & Service
604 Edward Ave, Unit 3 Richmond Hill ON L4C
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Reviews for The Window & Door Specialist

Average customer rating:
9.2 10 (119 reviews)

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L from Richmond Hill
L from Richmond Hill
17 reviews Richmond Hill, ON
6/10

Basement Windows

I am a little disappointed about their loyalty and customer service. I dealt with Louis and had 3 windows installed by them that we’re supposedly high energy high end windows. The seal broke on one of them after a year and they wouldn’t stand by their product. They would replace the glass because it’s warrantied which costs nothing but wanted to charge me labour to replace the window which would take literally 5 minutes. The window is a small basement window and would be the same price to change if I change a huge bay window. They are supposed to have a 20 year warranty but the labour is only a one year warranty. I referred my mother in law to these guys to replace a storm door and my other family member for a front door who both gave them business. I am disappointed that I did. I also called them for a new backdoor and they tried to charge me 800 dollars more than another company for the exact same door and manufacture. I obviously didn’t go with them. I guess loyalty and customer doesn’t matter to them. A little disappointed...

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Company Response

L,

We pride ourselves on our after sales service and are disheartened that you feel that your loyalty is not important. We have enjoyed many long term relationships with our clients which supports how important they are to us. It appears from your review that you have several points of concern. As your identity or project details are unclear in your review it is very difficult for us to understand the details of your situation. Would you be willing to reach out to us either by email at sales@windowdoorspecialist.com or by phone at 905-770-3719, to allow us the opportunity to hear your concerns in detail and work together toward a more suitable resolution?

We hope to hear from you.

The Window and Doors Team

Rick in Aurora
Rick in Aurora
1 review Aurora, ON
10/10

Replace Home Windows + Sills

Terrific interaction with Sales team - very responsive and informative, including delivery of what was originally promised. Some delays in delivery/installation date, due to high volumes at window manufacturer.
Excellent installation team - kept us informed, answered all our questions, great clean-up, and terrific looking final product. Excellent follow-up and resolution on some minor screen issues. Very pleased with the entire process.

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Company Response

Hi Rick,

Thank you for your positive review and your patience throughout the GreenOn delays.

Tommy
The Window & Door Specialist

Christian from Richmond Hill
Christian from Richmond Hill
3 reviews Richmond Hill, ON
10/10

windows and doors

This is the second time we hired the Window and Door specialist, this time to install a new front door, some of the windows and a new patio door. The installers did a great job installing everything, no complains (Thanks Tito!). Only two things did not go completely to plan: 1) the handles for some of the windows were of the wrong type from what we had ordered, but Tommy from the office quickly opened a support case with the window manufacturer to get this sorted out and I have been in contact with them to proceed with the replacement (this has not been done yet); and 2) I never realized that the installers would not re-install the alarm sensor when replacing the front door, so had to get this done afterwards (luckily the basement is not finished below the door, so passing the new cable was not an issue). I would hire them again.

1 of 1 people found this review helpful.
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Company Response

Christian, Thank you for taking the time to share your feedback. We value your business and pride ourselves on our after sales service. I appreciate you updating me last week that the service had been completed and your new handles are in place as was promised. Best regards, The Window & Door Specialist

Michael in Richmond Hill
Michael in Richmond Hill
1 review Richmond Hill, ON
10/10

Window and Insert Replacements

This is now the second major job the Window & Door Specialist team has completed for us. The first being a new custom fiberglass door. This job was the complete replacement of 2 windows - brick to brick, and the replacement of 10 large inserts. The experience from dealing with Rob (sales), Stephanie and Tommy (servicing & scheduling) and Tato (instalation) was top notch.

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Company Response

Michael, Thank you so much for trusting the Window and Door Specialist with your home improvement projects. We value your business and appreciate you taking the time to provide your feedback. Best regards, The Window & Door Specialist

Private User
Private User
Private User reviews Newmarket, ON
10/10

Patio Door, sidelights, kitchen window

We probably had half a dozen companies provide estimates on this work, and chose Window and Door Specialist because of the very relaxed relationship we established with the former owner (Louis) and the fact that they carried a patio door the others did not at a fair price. The installation was delayed due to the rush of customers trying to beat out the end of Ontario's Green energy subsidies, but it was worth the wait. The installers were tremendous (and very personable). Their craftsmanship was excellent and they did a terrific job in cleaning up the work area when they were finished. We highly recommend this company.

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Company Response

Thank you for your wonderful comments and feedback. We appreciate and look forward to work with you again on your next home project.
The Window & Door Specialist

Magdalena from Richmond Hill
Magdalena from Richmond Hill
4 reviews Newmarket, ON
10/10

Replaced Windows and One Door on a Rental Property

I spoke to Louis who is the owner of the Window and Doors Specialist Company on many occasions re installation of windows and one door for our rental property in Newmarket. He was very professional and very patient with me making suggestions and explaining the product in detail. After receiving quotes from three other companies, Louis gave me the best one. The day of the installation, Tato the installer was prompt and courteous and very professional. At the end of the job, he cleaned up as if nothing took place. He was absolutely amazing! My husband and I were extremely happy and have already recommended them to friends and family.

0 of 1 people found this review helpful.
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Company Response

Thank you so much for the time you took to write this nice comment. It was a pleasure working for you.
The Window & Door Specialist

HomeStars in Toronto
HomeStars in Toronto
1 review Richmond Hill, ON
10/10

Window Replacements

Great service from Rob La Rosee with excellent quotations and lifetime warranty on the windows. We are in good hands and is look forward to the installation this November. Very happy!

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Company Response

Thank you for your review!
The Window & Door Specialist

Lee from Markham
Lee from Markham
4 reviews Markham, ON
10/10

Great service, Great people

Louis is owner and the contact person of the company, he understood my need and tried to give me the best quote. Actually, before I decided to hire him as contractor, I received 4 quotations, and Louis offered me the best and detail prices breakdown, it made me confident to hire him. On installation date, there have 3 people came and they covered my floor to try the best to avoid messy of my places. I can tell they are experienced. They also clean up the places. Although the provincial rebate program ended, but if you consider replacing windows I highly recommend Louis and his company. They have wide range of choices to fit your need and budget.

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Company Response

Thank you Lee. A pleasure being of service to you
The Window & Door Specialist

Trendels in Richmond Hill
Trendels in Richmond Hill
1 review Richmond Hill, ON
10/10

Window Installations

I hadn't realized how many steps were involved in getting new windows. From the initial visit, to the quote, booking, removal, install and cleanup it was an excellent and professional experience.

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Company Response

Hi Trendels

Thank you for the opportunity to be of service to you.
The Window & Door Specialist

Rose g in Richmond Hill
Rose g in Richmond Hill
1 review Richmond Hill, ON
10/10

Window and door installations

Excellent customer service! Competent crewman which are easy to work with. They cleaned up after themselves and left us with some beautiful products. I would highly recommend this company. Louis is a knowledgeable and easy to talk to . He insured we were happy our experience.

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Company Response

Thank you for allowing us to be of service to you.
The Window & Door Specialist

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Window & Door Specialist

♦ The Window & Door Specialist has over 35 years of home improvement experience.

♦ A+ rating on Better Business Bureau since 2002

♦ We offer ENERGY STAR® windows, entry doors, patio/garden doors, storm doors and porch enclosures, shutters, blinds, bay windows, casement windows, slider windows, hung windows, bow windows, security windows, comfort windows.

♦ 3800 square feet showroom space with a virtual tour on our website.

♦ Your needs will be accommodated by our trained sales staff and installers.

♦ Helping you make an educated decision by providing honest and unbiased information.

♦ Installations range from simple to the most extensive and elaborate.

♦ All our customers receive standard and lifetime warranties from the manufacturers.

♦ We work closely with manufacturers to ensure your project is completed in a timely manner.

♦ Long term repeat customers have been satisfied with our quality product choices and professional in-house installers.

♦ We offer a Price Match Guarantee.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
[ENERGY STAR® Windows and Doors] ♦ Window replacement ♦ Entrance Doors ♦ Patio Doors ♦ Garden Doors ♦ Storm Doors ♦ Porch Enclosures ♦ Blinds + Shutters
SERVICES
♦ Free Estimates ♦ Supply and/or Install
BRANDS
[Primary Brands] ►►► ♦ Vinylbilt (Armor) ♦ Palma Doors ♦ Dashwood ♦ Therma Tru ♦ York Aluminum ♦ Maxxmar ■ 10+ Other brands. Contact us to inquire.
STYLES
♦ Standard and custom designs for both windows and doors.
SPECIALITIES
♦ Bay + Bow Windows ♦ Shaped Windows ♦ Custom Entry Doors ♦ Porch Enclosures + Storm Doors ♦ Construct or Expand Window/Door Openings.
WEBSITE
http://www.windowdoorspecialist.com
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
♦ Cheque ♦ Cash ♦ Visa ♦ MasterCard ♦ 0% Financing
MEMBERSHIPS
♦ SAWDAC ♦ Richmond Hill Chamber of Commerce ♦ BBB ♦ Energy Star®
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
NO
BONDED
Yes
PROJECT RATE
Guaranteed Written Estimate
WRITTEN CONTRACT
Yes
WARRANTY TERMS
♦ Manufacturer's Warranty - Lifetime Transferable and Non-Prorated
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.