Pat & Jeff came to give me a quote two years ago now. I just stumbled on this blog and thought I would post a review. They originally quoted me on a brand name unit and at the last minute replaced the original unit they quoted me on with a Comfort Air Unit. It sounds like a jet plane taking off in my driveway. Had them back for service once after I made a complaint to the BBB. I would never recommend these people. If I had to do it all again I would have paid double to get the service and follow-up I should have received from the start. I have a manufacturer's warranty but I don't know how to get in touch with the manufacturer. Also my 5 years parts and labor warranty is no good unless I can find someone to repair and maintain it. I would be happy to share all the nightmares this so called company caused us. I can't urge you enough to pay a bit more for a unit like this. When we do it again we will always go with a reputable dealer and not a small contractor. I actually wanted to give this company my business as I felt they were small and I wanted to give them my business. Not.......