Update: November 10, 2016
Still no monies returned from Sure-Loc. Tired of the games.
Update: October 18, 2016
Still nothing. Shy of 3 months and Sure-Loc has not provided a refund for their breach of contract. We are out $31.5k.
They also came on our property unannounced a few weeks ago and took the materials (12 steps) they had dropped off (who does this??) They left the garden wall stones on the driveway (blocking the second garage door for 6 weeks)
I would not recommend this company!
Hired on to do a job after our first interlocking contractor kept delaying their start date, Sureloc knew exactly what our situation was, expectations and timelines. After what we believed were cordial and trust worthy conversations, they began work on our property July 21, 2016 with a very long day and excavation work (lots of equipment and staff, what I believe now was smoke in mirrors). When Shawn and Gina arrived to quote on July 16, 2016 – we were quoted 4-5 day turnaround completion from the start date. We were explicit with our circumstances having just put in a fiberglass pool and needing someone to do concrete and stone work around the pool ASAP to ensure a strong foundation and allow for immediate pool use.
Our first interlocking contractor had put us in a pickle with delays and we had had enough. We told Sureloc clearly – we don’t want to start end of July and finish mid August with the contractor we have. We want faster. Can you do it? Sureloc said they had the equipment and manpower to do the job, boasting they owned their assets, never rented equipment, were in the business 20+ years. Shawn said Omg, that’s terrible, can’t believe they (other interlocker) would do this. We can do this fast, so you can have your pool and backyard to enjoy! Our boys can load up the diesel!
Every pain point they had was met with how Sureloc was committed to deliver. I see it was now pure lip service.
On July 19th we gave Sureloc $5,000 cash which they pushed us to provide to order the stone quickly given the job timelines. On July 21st, excavation day – they refused my draft of $21,600 and requested cash. I went to three banks to give Gina, sales manager my hard earned money. She even had the nerve to say – None of this is for labor, this is mostly to get your stone here asap.
Fast forward now, a painful 7 weeks has passed and our property is still a disaster.
Constant calls chasing, Gina and Shawn went dark. Finally after a few weeks of emails and voicemails and nervous breakdowns, Ron the owner calls.
Then the games begin. Stone to settle, feels loose. Weather delays (there was barely any rain!), stone on backorder. This is where it gets interesting. They boast Best Way stone as the best, Permacon sucks, Techo Bloc no good. I start daily calls to Best Way’s order desk. Guess what? No order. Weeks pass and finally they show up, wrong concrete – no fibre mesh. Come back a week later, concrete in. Mess. Two weeks pass and a terrible coping job is done. Chipped stone installed. Glue lines fully visible across the perimeter of the pool. Kids cut their feet on the sharp edges. The construction site they've left is unsafe!
It’s September 8th now. Backyard and front yard still fully excavated. Dust everywhere. Stones and nails everywhere from bad gravel also – not clean. Garbage.
Now we’re fighting time to close the pool and they continue to take us on a roller coaster of headache and frustration.
We wouldn’t want this for anyone in the world. They took our money and keep pretending stuff is happening behind the scenes or through having a few hundred dollars worth of retaining wall and steps sitting on our property blocking the driveway for weeks.
Save your sanity, this is our personal heartbreaking experience. I’ve woken up every day for 7 weeks to this nightmare….and it still continues.
Pool coping pictures- work is not done well. Glue visible in prominent areas around the pool, stone is not level (no shims used), cracked stone used for project while surplus leftover is better stone than the ones laid.
Update: September 14, 2016 Sureloc continues to be evasive. Lots of emails back and forth telling us they are ready but they want to meet to discuss the project scope (why????, it's all in the breached contract) and then silence all over again.