In late August 2011 I ordered a shelf unit and paid a deposit of $100, for which I was given a receipt. I was told the shelf would arrive in a week and was advised to keep my receipt. I was also told that once it was assembled the shelf could not be returned. Because of this I had second thoughts and two or three days later cancelled the order. Upon returning to the store for the refund of my deposit I discovered that I had lost the receipt. I wasn't too worried because I knew that the store had a copy of the transaction. It turned out, however, that the receipt was vital: without it there was no way that I could get a refund. Worse, they told me that they weren't even obliged to give me a store credit, but would do so out of the goodness of their hearts. I find this policy totally unacceptable.
- Approximate cost of services:
- $500.00