I was in search of an affordable, yet comfortable futon for school. I wanted something good quality. The sales associate was wonderful and showed me a futon they had on sale at the time - only $150. She emplained her daughter has the same one and is very happy with it. During the purchase process, the saleswoman was polite and very helpful; she knew what she was doing and was very good at it. The futon arrived on time within the date she provided. She made sure I knew the return policy with Sears and the warranty information on the product. The store itself was well laid out and had a good assortment of products; it was not cluttered, as most furnitire/home accessory stores are.