Don't be fooled, the only reason they got 5 stars for price is because they ended up selling (what they did charge) at price cost, and sometimes even a discount on top of that or just plain free (labour). This was such a disaster. It took from Oct 2005 till Jan 2005 and after that we hired someone else to finish it. Everything they did was so awful, they had to rip out all the new stuff and do it again (jet tub unlevel, tiles all crooked, sink plug installed backwards, wrong parts installed kickboard and tiles, or damaged parts (i.e. tool burn marks in bottom of tub). Because they installed our tile around the tub and left a 1/2inch gap between tile and tub, we are constantly having problems with it cracking and not holding properly. Even after we thought it was all over, we had to ASK them for our bill THREE TIMES!! what a joke.