Why did you not contact me directly back in June after we completed the work and we could have addressed any perceived problems??
When we completed the job back at the beginning of June the following is your email from Thursday June 8th, 2017;
"Hi Doug…Sorry I did not get to you sooner. I had been crazy busy for the rest of the day, along with building headache. I wanted to let you know that the work looked very good and was properly spaced and put together. I will actually send you a pic so you can compare. It turned out to be a good job after all, and everyone was very polite and understanding. Satisfaction.”
You were very happy with the work in June – then on New Years Day you have posted this - are you having a bad day?
In the same email from June you even discussed having us do more work:
“I am going to have to get a permit for the deck, as my neighbours on one side are bound to report me. The wife got angry about something and is on a vendetta, so I need to have my ducks in a row. I will get back to you when I have decided what to do. I am sure that the permit drawings will change the job somewhat, as I did get told that there is not adequate footing load now according to the new building guidelines.We'll talk later on… “
Later in October when squirrels chewed through some of your trim, we came back within a few weeks and replaced the trim at no extra charge out of courtesy.
That is the photo that you have attached – the new trim for which you paid nothing!
I do not understand your sudden change of attitude now 6 months later with no further communication to us or opportunity to rectify any problems.
This review is not a reflection of the workmanship carried out at your house or care to detail that we normally give to our clients.