Priority Plumbing

We just had our toilet, sink, and 2 sets of faucets replaced in our bathroom. My husband and I decided to go out and purchase our own since we wanted a certain style to match the rest of the bathroom. Greg was very professional and helpful in the decision making process and spent quite a bit of time offering us advice on where to purchase and what to watch out for. He probably 2 hours or so without any additional charges. He cam back a week later and installed all of our fixtures and was very careful when working in our house using drop cloths and shoe covers. I have to say that he was very nice and pleasant to have in our home. The whole experience was just great.

I was told when I called Priority that I wouldn't be charged for the visit if my problem couldn't be fixed. The issue was a tub leak and the piping was behind tile with the vent to the side. I could reach the faucet by snaking my hand through the hole, but with no plumbing expertise, I couldn't deal with the problem myself but figured a trained plumber could. The plumber who arrived was polite and informed me that he couldn't fix the problem without breaking the tile. O.k., so how much to break the tile? He pulls out the book of big numbers and points to the cost - I could have dropped dead on the spot. Over $600 before taxes to break the tile (and not even cutting a neat even hole - he advised I would have to hire someone else if I wanted that). I didn't go ahead with the work and was charged $50 for the pleasure. I guess technically, he may have been able to do the work, but I would have had to pay more than $600 to find that out.

I notice from Priority's responses to the reviews that the focus seems to be on the fact that they do a good job and their plumbers are not criminals. Which kind of implies that the plumbing business is rife with murderers doing terrible jobs. Give me a break. The crime is the prices being charged by Priority. I am writing this review today because I decided to try opening up the tile myself. Guess what? It took me 10 minutes max with a chipping hammer (and I am a mom with zero experience at this).

Priority called today asking if they could come back and fix the leak. If they charge over $600 for 10 minutes of work a monkey could do, I shudder to think of what would be charged for the actual skilled part of the work.

If we can't fix the leak ourselves, I have no doubt that I will be able to find a plumber without a criminal record who will do a great job and not rob me blind (I'll get a referral this time).

First thing the guy do is pull the rate list with regular price and compares it with value price which comes with 1 year membership. To replace the bathtub faucet, I was quoted $1200. To open and close toilet $399 which is practically opening two screws which he did in couple of minutes.

I understand the fact they are "licensed" "bonded" and do background check. But that doesnt mean they have license to charge arm and leg and it is all sales pitch. I would recommend people to do their own homework and get quotes from couple of different places. I firmly believe that ratings on his website are fake. Torontonians deserve better at affordable price.

I am renovating my bathroom and needed to move some plumbing pipes to accomidate the new design. Mike came by and discussed whether or not my plans were do-able plumbing wise. After a quick look in the basement he determined that my goals were achievable. He went to his truck and worked out a price down to the penny which which seemed reasonable. The next day he came and did the work. It took him most of the day, he put down drop cloths, wore shoe covers, was very polite and courteous. The jobsite was left very clean and all of the garbage was taken away. Over all I am very Happy, there were no surprises or glitches. My home was respected and the over all experience was painless for a renovation. I would gladly refer Priority Plumbing and would use them again.

I had a leak coming up from my basement floor. I was told it was a broken drain pipe from a reputable company. After speaking with a friend who had used Priority before, I decided to get another quote. As it turns out, the problem was a burst water line and there was no drain in the area at all.

They fixed the problem in one day, repaired the floor and left the work are very clean. They were courteous and professional. They wore shoe covers and layed down drop sheets.

I would recommend Priority Plumbing as I am quite happy with their service.

I called Priority Plumbing late one night because I had raw sewage backing up into my basement. (Gross). Priority Plumbing was the 2nd company I called after the first company didn't answer their phone. So much for 24 hour service.

Greg arrived less than an hour later. He was intelligent, polite and eager to help. I didn't get the feeling like he was trying to take advantage of me or my situation like I had somewhat expected. I guess you hear horror stories and hope for the best.

He had all the gadgets and locators to identify my problem underground quickly and accurately. I've been to doctors who were less competent. I've also had other service guys in my home and know outstanding service when i see it.

We ended up replacing a small section of drain pipe after he showed me for my own eyes with the camera and explained everything in great detail. He could have told me to replace the whole drain but he was honest and told me that I could wait a few more years.

The price was not unreasonable at all. I was happy to get my problem fixed quickly and professionally. I really have to comment on the technician though. Greg was a true gentleman, a professional and just a quality human being, rare in any profession.

If you want great service, great people, honesty and peace of mind, call Priority Plumbing. I would gladly recommend this company to everyone. Great Job!

We ended up replacing a small section of drain pipe after he showed me for my own eyes with the camera and explained everything in great detail. He could have told me to replace the whole drain but he was honest and told me that I could wait a few more years.

The price was not unreasonable at all. I was happy to get my problem fixed quickly and proffesionally. I really have to comment on the technician though. Greg was a true gentleman, a proffesional and just a quality human being, rare in any proffession.

If you want great service, great people, honesty and peace of mind, call Priority Plumbing. I would gladly recommend this company to everyone. Great Job!

I called priority plumbing because my bathroom faucet was leaking and old. Jennifer was very proffesional while booking the call which was a huge difference from the company I called a few minutes earlier who put me on hold for 15 minutes and then got upset with me when I asked if they could narrow down the arival time.

Steven came by and WOW, what a suprise. He was extremely courteous and rolled out the red carpet so he wouldn't dirty my house. He wore shoe covers and was VERY professional. He was very knowledgable about the products and took the time to ask me questions about what I wanted before reccomending a replacement model.

What a refreshing experience to have a contractor come to my home and provide that level of service. I've had terrible experiences in the past with others who damaged my property, were unknowledgable and inconsiderate. Ya I could have gotten a cheaper price if I shopped around but who knows who would have showed up, how they would have treated my home, and what type of job they would have done?

As for me, I'm sticking with Priority Plumbing and would highly reccomend them to anyone and everyone. Good Work Guys.

I had virtually no water pressure and couldn't figure out what the problem was. I found Priority Plumbing's website and decided to give them a try. They sent Mike, who was exceptionally prompt and VERY polite and considerate. He went through the house and identified an aging main water valve as the likely problem. I had to schedule a time for the city to shut off the water a couple of days later, when I could be at home. Jennifer, in the PP office, called to make sure I remembered to call the city at 7:30 am; Mike came within 45 minutes after I called PP to let them know the city technician had shut the water off. It later turned out that there may have been a simpler explanation for the lack of water pressure (some mystery valves to the water lines, which Mike discovered deep in a basement closet), but my intuition is that the main valve was the root problem. The job wasn't cheap, but the water pressure is terrific now and I have great confidence in the company and esp. in Mike and Jennifer. Terrific job!

I just wanted to follow-up on a review I submitted on Saturday, May 2. As I had mentioned I had a small leak coming from my second floor bathroom into the room below. I removed all the drywall from in front of where I thought the leak was located and found the leak. It was therefore easy for the plumber to get at the pipes since I had removed all the drywal. I called Priority Plumbing for emergency service. They charged me $160 for the service call. Their plumber, Kevin, came over and had a look and then indicated it would cost over $700 to fix. It truly was highway robbery and, quite frankly, I would rather have paid that amount for brain surgery because that it what I would have needed if I decided to use them to fix the leak. Kevin indicated that this was a standard cost that any plumber would charge. I ended up hiring another local company and they fixed the problem for $350.

Had Priority Plumbing treated me fairly, I would have used them but they betrayed my trust and took advantage of my situation. They will likely do the same to other consumers so please avoid this company at all costs.

Priority Plumbing was dispatched to my condo at 9 pm to fix a plugged toilet. The call was $159 flat. Upon arrival, the Priority Plumbing technician quoted a staggering $843 to fix the problem using a snake. I had no choice but to proceed as my neighbour below was complaining that water was dripping into his unit, and I was 1,400 miles away and unable to assess the situation myself. Within 90 minutes the problem was fixed, and Priority Plumbing banked a grand.

A grand to fix a toilet in an emergency. A poll of my friends ("how much would you expect to pay for...") revealed that almost everyone viewed this amount as excessive.

A follow-up call with Priority Plumbing to complain about the price proved fruitless. They claim that their up-front quote is what it is, and that I agreed to it (which is true, but the circumstances were such that I had no option).

Lesson: keep a list of reasonably priced emergency service people on hand, so as to avoid outlandishly expensive charges levied under duress (such as this one from Priority Plumbing).