I want to preface this review by apologizing for its length but, a pool is a significant investment and certainly warrants a bit more depth. Our Pool Craft experience in a word, was AWESOME! I hope my review reflects what a positive experience we had with working with them.
Over the past couple years, my wife and I were considering an inground pool for our back yard. I spent a fair bit of time researching various companies but landed on Pool Craft based on positive feedback from our landscape designer. As it turns out, we met a couple other families through community engagements who shared their very positive experiences about their Pool Craft pools which sealed it for us. If you've spent any time reading various pool company reviews you'll quickly realize there are a ton of horror stories - not Pool Craft. Pool Craft was one of the few pool companies who didn't have any 'horror story' reviews - they were all positive.
Having never owned a pool, our salesperson Rick spent a considerable amount of time walking us through everything. Rick was the consummate professional and at no point did we ever feel pressured. What most impressed me during the pre-sales process was the confidence they had in their work. A lengthy list of references was provided to us up front, along with the offer to visit however many Pool Craft installed pools we desired. Throughout the process we made a number of modifications to width, length etc which surely would test the patience of anyone. Rick's patience, responsiveness and professionalism was incredible.
Prior to putting a shovel in the ground, Pool Craft assigned a Project Manager (Chris) who spent an enormous amount of time going through the process and what we should expect at each stage - from the dig to the installation of the liner. Chris would check in with us daily with an update on what they were doing and what their plans were the following day. Chris was an incredible and unexpected service that provided us with a ton of value.
The construction of the pool was astonishingly efficient. The hole was dug, metal frame and cement installed, plumbing, electrical, coping was all completed in 5 days! Pool Craft has a team for each aspect of the build and they executed flawlessly. With respect to the workmanship, it is impeccable. We used Pool Craft's electrician and gas fitter for the installation and both were excellent. My father is a retired master electrician and was really impressed with the electrical work as it was meticulous, clean and all labeled.
Tomorrow we're getting our liner, water and start-up. Chris has already scheduled a couple hours with us to attend what he calls "Pool School" where we'll learn all the aspects of pool ownership - Again, going above and beyond our expectations.
I honestly can't say enough about the folks at Pool Craft. My wife and I would unequivocally recommend Pool Craft in a heartbeat…in fact, we already recommended them to our neighbors who are looking to install a pool in 2019. We already happily have added our names to the list of reference they can call upon as a customer reference.
Will update the photos once the liner is in!