Pool Craft

Swimming Pools, Spas & Hot Tubs
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Reviews for Pool Craft

Average customer rating:
9.7 10 (79 reviews)

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Pat in Toronto
Pat in Toronto
1 review Richmond Hill, ON
10/10

Pool repair

This was the first time we've used Poolcraft and we only found them by referral...what a difference from the local pool stores!!
They were professional - they walked us through the process each time and successfully repaired our pool...finally!
It turns out we had been sold a sand filter for an above-ground pool...
We had a pool company close our hot tub for the winter one time when my husband was ill and the lines froze!!! We bought a new hot tub, but should have just had that one repaired. We were in a vulnerable position at the time. Wonderful service!!!

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Company Response

Thank you very much for your kind words. We are always very happy to welcome new clients and I we look forward to dealing with you in future.

Steve H in Sharon
Steve H in Sharon
1 review Sharon, ON
10/10

Inground Pool & Landscaping

We had a great experience with Pool Craft. From our first contact with Rick we immediately felt like we were being listened to. Throughout the design and planning stage they were always available to answer our questions, provide helpful suggestions, and put us at ease with the project.
The project was done in a timely manner and Chris was great with showing us how to take care of our pool through the pool school.

This was our first pool installation and everyone was very patient with us which we appreciated. Would highly recommend Pool Craft.

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Company Response

Hi guys, thank you very much for your kind words! You were great to work with and hope you and your family enjoy for years to come!

Dave in Newmarket
Dave in Newmarket
1 review Newmarket, ON
10/10

Backyard Pool

If you are thinking about a pool, please do yourself a favor and use Pool Craft. From start to finish, this company provided A1++ customer service.

Rick is one of the most customer focused people I have ever had the pleasure of working with.

We are so happy with the pool, the patio and the entire process. We HIGHLY recommend Pool Craft!!!

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Company Response

Hi Dave & Audrey, thank you very much for the kind words! The team at Pool Craft had a great time completing your project and we hope you and your family enjoy for years to come!

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Pool

PoolCraft was excellent to work with.

Would highly recommend PoolCraft to anyone thinking of putting in a pool in their backyard.

Very professional, and trustworthy.

Thanks PoolCraft for making our dream a reality!

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Company Response

Thank you very much for taking the time to share your experience.

Aaron S in Richmond Hill
Aaron S in Richmond Hill
1 review Richmond Hill, ON
10/10

Backyard pool, patio, built in BBQ, other lux features

From our intake meetings to the after-care, Jason, Chris, Curtis and team were terrific. Experienced and professional, they worked to our often exacting standards and delivered a stunning custom job. Highly recommended.

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Company Response

Hi Aaron and Laura. Thank you so much for the opportunity to build your backyard dream. Everything turned out better than expected. Pool Crafts first 10'6" x 35 pool looks amazing!!! Talk soon. Jason

montymann in Vaughan
montymann in Vaughan
1 review Vaughan, ON
9/10

Poolcraft Rocks!

From the moment we met Rick and Chris, we knew we were in good hands. They're great and we love our pool and new oasis! Their communication is excellent and we were kept up to date on progress and what was happening at all times.
With a project this size, people warned us about what a "nightmare" the process this would be. Our experience was vastly different, and even if there were hiccups, they were quickly rectified. We would highly recommend!

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Company Response

This was a great project and both of you were great to work with from start to finish! Thank you for the kind words and hope you enjoy your new back yard for years to come!

Rick & the Pool Craft team.

Tony from Richmond Hill
Tony from Richmond Hill
2 reviews Aurora, ON
10/10

new pool in Aurora

We are first time pool owners, and I have to say that our experience with Pool Craft has been amazing from our first contact with Jason all the way to our recently completed 'Pool School' session with Chris. Through the entire process, we were ALWAYS afforded all the time we needed to decide on issues and details along the way. We have numerous friends that have told us horror stories about their pool installations over the years - which just makes Pool Craft that much more rewarding to deal with. They have a no BS approach to everything, and we appreciate it. We highly recommend this company, and a special salute to Chris K for his incredible service while taking care of us every step of the way.

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Company Response

Hi Tony, thanks for taking the time to share your experience. Your backyard looks incredible. Thanks again, Jason, Chris and the Pool Craft team

Auroran
Auroran
2 reviews Toronto, ON
10/10

Exceeded expectations - design, quality, service

​We engaged Poolcraft to design and build a complete backyard retreat, including an upper deck, lower patio, and pool. Throughout the entire process, we received outstanding, professional service. The Poolcraft team was responsive, and worked in concert to keep the project moving right from the beginning. Additionally, Rick and Chris shared a wealth of practical information to help guide us through the process.

During the design stage, Poolcraft's designer worked with us to create a beautiful and functional space. Rick and his team took care of the permits, and before we knew it, it was "dig day". Construction went smoothly, and we are still pleasantly surprised by the lack of complication or stress. As with any renovation, there are always unforeseen events, however Poolcraft guided us through them with ease. At completion, Chris hosted "Pool School", and extended an invitation for us to reach out at any time for follow up questions. [Much appreciated, as we are novice pool owners :) ] Rick followed up with us post-construction to ensure all was well. We feel these actions speak highly of how Poolcraft conducts business.

Based on our experience, Poolcraft is dedicated to quality craftsmanship and customer satisfaction. When you purchase a custom pool, they not only take into consideration good design, but also function. Overall, Poolcraft more than delivered, and we are thrilled with the outcome. (We still can't believe we own such a gorgeous retreat!)

We would not hesitate to recommend Poolcraft to anyone.

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Company Response

Hi Claire & Roy, Thanks for the kind words! From the Pool Craft team, it was a pleasure working with you both throughout your project! It looks great, and hope you enjoy for years to come!
Bogey boards on there way! Thanks, Rick

Chubbychicken from Aurora
Chubbychicken from Aurora
1 review Aurora, ON
10/10

Amazing from start to finish!

I want to preface this review by apologizing for its length but, a pool is a significant investment and certainly warrants a bit more depth. Our Pool Craft experience in a word, was AWESOME! I hope my review reflects what a positive experience we had with working with them.

Over the past couple years, my wife and I were considering an inground pool for our back yard. I spent a fair bit of time researching various companies but landed on Pool Craft based on positive feedback from our landscape designer. As it turns out, we met a couple other families through community engagements who shared their very positive experiences about their Pool Craft pools which sealed it for us. If you've spent any time reading various pool company reviews you'll quickly realize there are a ton of horror stories - not Pool Craft. Pool Craft was one of the few pool companies who didn't have any 'horror story' reviews - they were all positive.

Having never owned a pool, our salesperson Rick spent a considerable amount of time walking us through everything. Rick was the consummate professional and at no point did we ever feel pressured. What most impressed me during the pre-sales process was the confidence they had in their work. A lengthy list of references was provided to us up front, along with the offer to visit however many Pool Craft installed pools we desired. Throughout the process we made a number of modifications to width, length etc which surely would test the patience of anyone. Rick's patience, responsiveness and professionalism was incredible.

Prior to putting a shovel in the ground, Pool Craft assigned a Project Manager (Chris) who spent an enormous amount of time going through the process and what we should expect at each stage - from the dig to the installation of the liner. Chris would check in with us daily with an update on what they were doing and what their plans were the following day. Chris was an incredible and unexpected service that provided us with a ton of value.

The construction of the pool was astonishingly efficient. The hole was dug, metal frame and cement installed, plumbing, electrical, coping was all completed in 5 days! Pool Craft has a team for each aspect of the build and they executed flawlessly. With respect to the workmanship, it is impeccable. We used Pool Craft's electrician and gas fitter for the installation and both were excellent. My father is a retired master electrician and was really impressed with the electrical work as it was meticulous, clean and all labeled.

Tomorrow we're getting our liner, water and start-up. Chris has already scheduled a couple hours with us to attend what he calls "Pool School" where we'll learn all the aspects of pool ownership - Again, going above and beyond our expectations.

I honestly can't say enough about the folks at Pool Craft. My wife and I would unequivocally recommend Pool Craft in a heartbeat…in fact, we already recommended them to our neighbors who are looking to install a pool in 2019. We already happily have added our names to the list of reference they can call upon as a customer reference.

Will update the photos once the liner is in!

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Company Response

Very kind words, and thank you both! It has been a pleasure working with both of you and your back yard looks great! Hope you enjoy many summers to come! Can't wait to get some photos to showcase your gorgeous backyard!!!
Thanks, Rick & Pool Craft Team.

The Clarks in Newmarket
The Clarks in Newmarket
1 review Newmarket, ON
10/10

Great Service, Great People, Great Work!

We bought a house with a pool about 7 years ago. Even though I grew up with a pool my entire life, I still didn't recognize that amount of effort required to maintain one. Especially one that had been as neglected as ours—we inherited many challenges!

Finding Pool Craft was a god send!! They are incredibly responsive, professional, honest and they truly know everything there is to know about pools!!

The level of personalized support and care they show for their clients is unparalleled. Right from the top down, Jason, Cassidy, Geoff, Rick and the rest of the team, you have been amazing!!

Thank you for your level of care and saving our asses from catastrophe on many occasions.

It is without hesitation that I recommend Pool Craft guys to anyone looking to design, build or simply service a pool!!

Thanks you Pool Craft!

All the best from the Clark family!!

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Company Response

Thank you so much for the kinds words. It has been great having you as a customer the past few years.

We are always happy to help when something goes wrong with the pool. Hope your all enjoying the summer so far.

Thanks again to the entire Clark Family!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pool Craft

We are the #1 customer service swimming pool company in Toronto and the GTA.

Pool Craft is a swimming pool builder that specializes in all aspects of backyard planning from design to construction. Our in house designs allows us to produce very creative swimming pool designs in a timely manner. Whether you’re looking to have only a pool installed or you want to build the backyard of your dreams, Pool Craft is here to help every step of the way.

Pool Craft offers a variety of services including: openings and closings, weekly maintenance, pool leak detection, equipment replacements, safety cover installation, liner replacement, salt systems and automation.

Pool Builder, custom pools, swimming pools, in ground pools, pool service, leak detection, pool cleanings, pool maintenance, vinyl pools.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
inground swimming pools, pools, custom pools, landscaping, outdoor lighting, Landscape Design, Patios, Cabanas
SERVICES
Weekly service, Bi-Weekly service, liner replacements, leak detections, maintaince and repairs, water tests, store front, renovations, equipment upgrades, pool toys, pool decks
BRANDS
Pentair, Lawrason's, RayPak, Zodiac, Hayward, Mursatt, Natural Chemistry
SPECIALITIES
Vinyl swimming pools, spas, custom pools, custom cabanas
WEBSITE
http://www.poolcraft.ca
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
25
MEMBERSHIPS
Pool & Hot Tub Council of Canada & Landscape Ontario & CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.