Invision Hardwood & Decor Inc. - Wood Floor Retailers & Installers

After having met with several well-reviewed hardwood flooring/stair companies, we decided to hire Dov and his team at Invision to put in hardwood on the main floor as well as staircase. The quote we received from Invision was neither on the low nor high end but from the initial 3+ hour meeting we had with Dov at the showroom, we were quickly able to tell they are experts in all things hardwood and it isn’t hard to see why they’ve been in business for so long. While we had a pretty good idea of what we were looking for, Dov gave us many suggestions based on his experience and ultimately helped us decide on the final details. Not once did we feel he was trying to “sell” to us; he recommended different products based on our description of what we wanted and while he did tell us what he thought would or wouldn’t work, he left us to make the final decision, emphasizing whichever brand of wood we chose from the showroom would look great because they choose to only deal with quality wood products from manufacturers they’ve had a relationship with for years. There were a couple months from the time of the initial meeting and home visit to the scheduled installation date but Dov provided us with updates along the way and the job was able to start as planned.

The entire job itself took approx. a week and a half, in line with the estimate we were given. The trades made sure to put their tools to the side at the end of each day but we felt a better job could have been done to clean the area up some more (we ended up having to vacuum the sawdust after they left each day). On a daily basis, my husband (who is the definition of a perfectionist) would inspect the work done and complain about things he felt could have been done better (eg. gaps, unevenness, paint/stain, squeaks, etc.). Because this was a retrofit, we understood some of the issues could not be resolved (eg. uneven floor) but Dov went above and beyond to address our concerns where he could and even spent hours himself working on our house. I have no doubt that other companies would have just brushed off the concerns and told us these things are normal and expected with construction. Dov could have easily done the same but he chose to put in his own time and effort to make us happy, which we really appreciated because in the end we were satisfied customers. It’s unreasonable to expect that a job such as this would run smoothly from start to finish with the end result being “perfect” but when you’re looking to renovate, it’s nice to know that the company you’ve hired is responsive to your concerns and willing to do what they can to meet your expectations. If you’re looking to have any hardwood work done, I’d recommend Invision. Thanks Dov for all your work!